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Form of workJob Description
About U.S. Aviation
U.S. Aviation a United Service Companies, is a contracted ground handler for commercial airline carriers and cargo operators. Established in 1965, United Service Companies ("USC") began as a maintenance company and trade show service provider in Chicago, Illinois. Today, our company is comprised of five specialized groups that deliver unparalleled custodial, staffing, and security services for customers with diverse business needs from the Eastern Seaboard to Hawaii. Throughout, our company's overarching goal is to provide exceptional customer service by exceeding our customers' expectations.
Areas of focus include commercial cleaning services, facility support services, complete staffing solutions, hospitality services, trade show and convention services, security solutions, and aviation services.
As a contracted ground handler for commercial airline carriers and cargo operators, services that we provide are, but not limited to:
Airport Operations Customer Service Agents and Baggage Handlers
Cargo Operations Customer Service Agents, Cargo and Mail Handlers, TSA approved Screening
Cabin Services Cabin cleaning, Lavatory services, Cabin Security Checks
Ramp Services Loading/Off Loading Cargo, Passenger Baggage handling
Job overview and responsibilities
Responsible for and leads all Cargo Office operations and administrative functions. In addition, supports all corporate and local initiatives to drive optimal performance at the station while promoting a safe environment for internal/external customers and preserving our corporate culture. Assures operations are compliant with all regulatory and corporate policies. Is actively involved in local airport cargo community.
The Office Duty Manager is co-developer of the station financial and operational plans
Oversee operating system, customer relationship, and the Cargo IT platform for performance and change requests
Develop operating strategies that improve performance and enhance US Aviation's reputation as a Cargo Handler
Responsible to execute those plans and adjust as needed throughout the year to achieve corporate and local station goals
Ensures all Company and Governmental policies, procedures and mandates which include, but are not limited to safety, training, administration/payroll, staffing, leadership development, security directives, manuals, tariffs, CMIS, FAA, DOT, TSA, CBP and other contractual requirements
Expected to work closely to motivate and promote growth/advancement through a consistent and fair application of coaching and counseling, while setting the example of a positive role model
Maintain a positive interactive relationship with the Cargo Sales team to assist and support in developing strategies and programs aimed to increase revenue, while reducing exposure to penalties/fines, claims and losses
Maintain authorized staffing levels to maximize performance for operational schedules
Maintain an Open-Door Policy to meet employee expectations
Manage overtime to meet authorized/budgeted requirements
Coordinate, monitor and ensure compliance for all local, safety and regulatory training requirements
Maintain Operational Productivity levels for Customer Service, QuickPak, Import, Export, Front Dock, Mail, COMAT, ULD & PetSafe
Monitor/maintain and ensure compliance for all Security Screening Directives
Ensure consistent and professional handling of OAL Contracts
Maintain and monitor all aspects of Corporate Compliance for the air freight product, which includes but is not limited to all Regulatory programs (FAA, DOT, CBP, USPS, TSA, OSHA) as well as specific Import & Export compliance standards
Claims and Losses
Hazmat/Dangerous Goods training and compliance
Audit compliance
Internal / External Customer Interaction; Interfacing with customers, other department counterparts and peers
Check all flight packets to insure all forms are completed correctly and, in their entirety
Shred 30-day forms in a timely manner
Oversee all Office staff to include CSI team, Inbound Team, Outbound, International, Pet Safe and Front Counter
Check emails at the start of your shift and periodically throughout the day for open traces, missing, un-manifested, or misrouted cargo, etc. Respond to email alerts of open traces for HNL
Log into CDAP and work the Correction Ques and Missing AWB scans
Ensures Warehouse Inventory is completed Monday thru Friday and reconcile against the Import Lying List on Monday, Wednesday, and Friday
Attach Import Lying List with Warehouse Inventory sheet and have Management review and sign off
Reconciling AWBs
Contact the Customer for each inbound AWB on the inventory. Remark in UC360 of contact - Advise of storage pending fees/start date or current fees
For past outbound AWB/shipments still here that need rebooking, contact Management promptly
For inbound international shipments - Advise Management of any shipment pending in the In-Bond Area within 7 days to avoid G.O. (General Order) and properly complete a G.O. form and submit to CBP for any International shipment still in the warehouse after 10 days
Remove and box the 13th month's previous years' file to be stored in Warehouse - Advise Management when completed
Conduct a daily audit, 2-days' worth of the current month's 30-day files
Maintain and organize dates of all Station files i.e. - Interline Transfers, Export/Import shipments, Inventory, International, ULD receipts, etc
Import delivery receipt
Ensure CBP gets all Gen Docs and paperwork in a timely manner
Ensure all AMS functions are properly transmitted and in a timely manner
Resolve all AMS errors the same day of arrival and in a timely manner
Do not release any cargo until it has been Cleared by CBP and you have a printed copy of the release as our back up and proof
RCF all inbound shipments in a timely manner
Process all GO shipments in a timely manner to avoid customs fines
Stage and lock-out all flights in a timely manner and ensure all containers tendered appear properly on your DSTG. Double check the container numbers to validate you did not type the numbers incorrectly. Print a copy of the final DSTG and give it to the Yardmaster for loading of containers onto dollies
Verify all shipments are properly screened before manifesting to a flight by obtaining a copy of each AWB from the screener and verifying that it has a screeners name and method of screening stamped or written on it. Keep this copy with your outbound packet
Before close-out, check with the counter and ensure there aren't any shipments being captured for your flight
Properly enter remarks-RMK on the DSTG for shipments that require it
Properly complete ALL remaining sections of the 30-day Security Form and keep a copy in your flight packet, this includes CCSF shipments
Monitor any cargo that is held-off and re-book prior to completing your shift
Make certain all Dangerous Goods shipments have proper documentation and an acceptance checklist that is properly filled out
Print out a proper Dangerous Goods ULD hang tag
Check with Mail Dept and see if they have outbound mail for your flight
Be aware of any Ferry flights and arriving or departing cargo that may be staged on them
Qualifications and Education Requirements
Bachelors' degree or equivalent work experience
3-5 years Cargo Operations experience, freight, mail, interline, dangerous goods, and the movement of specialized commodities
Excellent Communication skills
Ability to build teams with employees and possess excellent interpersonal skills
Ability to engage frontline Leaders and Cargo Employee population
Ability to lead and sustain continuous improvement environment and initiatives
Leadership Development Skills
Continuous Improvement experience
Required to work various hours, weekends and holidays as the operation requires
Up to 25% travel
Successful candidate must be able to clear a criminal history check to obtain and retain credentials necessary for position. Specific clearances include but are not limited to FAA / TSA / Airport Authority / US Customs.
Reliable, punctual attendance is an essential function of the position
Preferred
Bachelor's Degree in Business Administration or related field and 3-5 years management experience.
Demonstrated leadership ability in large departmental environment
Scheduling and budget data
Project Management Skills
Business Administration/Organizational Acumen
Extensive experience in managing station cargo operations - mail and freight
Experience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, and other airline leadership
Business Management, Operations Management, experience managing field teams; influencing skills, finance
Proficient using MS Office applications
Skills; Business analysis, building strategic relationships, influencing, continuous improvement
Continuous Improvement, Six Sigma/Lean, process improvement
Experience working in an area that aligns to regulatory compliance and is regularly audited
Additional Notes
U.S. Aviation is a drug-free environment and has a strict zero tolerance policy for harassment. Use of social media with regards to our operations and policies are strictly prohibited.
