Job Purpose:
The Quality Control Associate performs Quality Control (QC) functions, including checking pallets for construction integrity, identifying mis-picks and misplaced cases. Quality Control Associate will also work with Inventory Control Clerks to correct all errors and rebuild pallets.
Essential Duties and Responsibilities:
· Review individual orders to determine correct quantities, packing, and general accuracy of selected orders.
Complete required level of QC sampling, and required load audit forms.
· Consult with appropriate Supervisor regarding any problems identified in the QC process including quality issues not meeting standards and/or potential safety issues.
· Ability to coach selectors on job quality and efficiency.
· Other duties and special projects as requested.
· Must maintain good attendance.
· Maintain safe work practices.
· Maintain safeguards of confidential company information.
· Works with the Supervisor to investigate customer complaints.
· Performs driver check-in duties by reviewing customer invoices for accuracy.
· Evaluates product returns and determines if product is okay to be taken back.
Additional Responsibilities:
· Involved in training of Inventory Control Clerks
· Processes Damaged material, ensures Returned Goods are properly inventoried, and monitors Suspense inventory to make certain any/all is properly researched
· Helps maintain proper procedures throughout the warehouse by bringing up incorrect practices to the necessary leadership
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
· Ability to write routine reports and correspondence.
· Ensures compliance to inventory processes and procedures, and contractual obligations.
· Ability to physically count articles or products on shelves, racks and pallets.
· Utilize computer terminal to properly account for inventory issues, returns, and documentation.
Qualifications:
· A minimum of one (1) year experience in QC role and/or product knowledge required.
· Experience using WMS software a plus (Synapse preferred).
· PC literate with experience with Microsoft Outlook, Word, Excel and Access Database.
Education and/or Experience Required:
· High School Diploma or GED (General Education Diploma) equivalency.
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
· Ability to read and write emails.
· Ability to physically count articles or products on shelves, racks and pallets.
· Forklift certification a plus.
Language Skills Sets:
· Fluency in English
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine “root cause” of problem and determine corrective action.
Computer Skills:
To perform this job successfully, an individual must have knowledge of the Microsoft Office Suite for writing emails and interpreting and/or creating reports.
Physical Demands:
· Must be able to occasionally lift and/or move up to 55 pounds.
· Must be able to stand; walk; stoop; kneel; crouch; or crawl.
· Must be able to activate phone systems utilizing keyboards and buttons.
· Must be articulate and comfortable speaking in front of others.
· Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
· Frequently required to talk, hear, stand and walk.
· Must be able to work in excess of continuous 8 hours when required.
· Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
· Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
· Must be able to speak and communicate clearly over telephones.
· Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
Experience:
- Warehouse management: 1 year (Preferred)
- Quality control: 1 year (Preferred)
- Leadership: 1 year (Preferred)
Work Location: In person