Warehouse It Service Desk Technician

Overview
Warehouse IT Service Desk Technician
Carrollton, TX
The Community Choice Financial® Family of Brands is seeking a Warehouse IT Service Desk Technicianto join our Corporate IT and become part of an innovative and fast-paced team dedicated to supporting our stores' and corporate offices' technology needs. Our Warehouse IT Service Desk Technician is dedicated to helping Store Employees resolve technical issues with hardware and peripherals and sending them new hardware in the event of failure. In this role you will troubleshoot and repair desktop and laptop computers, tablets, printers and or scanners. You will also prepare new desktop and laptop computers, which includes installing Windows OS software using imaging tools, updating drivers, and installing OS updates, testing, and packing equipment for shipment to our Stores and Corporate Offices as required.
Essential Responsibilities

• Monitor equipment returns from stores and process returns into Oracle.
• Manage Hardware Inventory level of all PC Hardware, Monitors, tablets, Phones, Printers, and other technical items and peripherals that are needed to support our Retail Stores.
• Respond, troubleshoot, and document support calls and tickets using the provided and approved software tools.
• Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, and peripheral equipment and software.
• Support Retail Stores use of Samsung Tablets, troubleshoot hardware and software issues, work with customers over the phone to facilitate repairs or replacement of Tablets.
• Work with 3rd party vendors for technical issues and other needs.
• Identify, isolate, and repair/resolve hardware and software problems on hardware that is returned for Stores and placed back into Inventory for use.
• Isolate hardware and peripherals that have been determined to be BAD or Faulty that have been returned to the Warehouse and set aside for Salvage.
• Complete projects within timelines and have ready to be shipped out for delivery to Stores.
• Manage various Outlook inboxes, containing invoices sent by suppliers and inquiries from both internal and external customers.
• Create Bill of Ladings for outgoing shipments.
• Track outbound as well as Inbound shipments to and from our Stores and Corporate Offices to assure accurate inventory tracking.
• Create Equipment Orders (Fit Out) for new, moving, or remodeling stores in Oracle and Inventory
• Lifecycle management reports.
• Monitor and work from a ticket queue in the Service Management software, receiving escalated requests and working through the technical issues while communicating with end users to ensure a successful and timely resolution, and properly documenting the details.
• Remain in tune with customer issue trends and associated resolutions, and ensure leadership is promptly aware of customer escalations and/or any dissatisfactions.
• Work closely with Network/Computer System Administrators, following instructions and pre-established guidelines of the department.
• Execute ticket reviews, create statistical reports, or handle special projects as needed.
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.
• This is a full-time role that requires in-person attendance during normal business hours.

Minimum Qualifications

• Bachelor's degree in computer science or mathematics, or equivalent experience
• 2+ years of experience working in a technical support position
• 1+ years of experience with Incident and Problem tracking Service Management software
• Strong time management skills with proven ability to effectively manage competing priorities
• Must be self-motivated, detail-oriented, and organized
• Must be skilled in a variety of hardware equipment, including printers and scanners
• Must be familiar with remote desktop tools and basic Network troubleshooting
• Must have superior customer service skills as well as patience with computer users of varying levels of experience
• Excellent written and verbal communication skills
• Must be highly analytical with strong problem-solving skills
• Strong proficiency in Microsoft Office Suite
• Works independently and able to work in a team
• Must be able to multi-task and manage time with professional and courteous attitude

What We Offer
Our Benefits Include*

• Uncapped Flexible Paid Time Off
• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Professional Development and Mentor Programs plus Ongoing Training Resources
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
• Traditional 401(k) and Roth 401(k) with Company match

• Options for Flexible Spending Accounts and Health Savings Accounts
• Basic and AD&D Life Insurance
• Optional pet insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Performance-based career advancement

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
Our Commitment to Diversity, Inclusion & Belonging
Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company's success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn't just about the work we accomplish; it's about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.
Our Workplace Awards and Recognition
We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023.
About Us
Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. For questions or verification, call 1- 855-TMX-JOBS.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.