Bilingual Portuguese It Help Desk Technician

Bilingual Portuguese IT Help Desk Technician
Salary: DOE
Location:

• Houston, Texas
• Austin, Texas

About the Job
Bilingual Portuguese IT Help Desk Technician is responsible for providing technical support and focuses on resolving easy to medium break/fix issues. Most of the time is spent working with end users and IT staff to troubleshoot problems related to the desktop-computing environment. The position requires excellent communication, technical, and interpersonal skills as well as the ability to provide superior support and service to a wide range of internal contacts.
Duties and Responsibilities

• Answer direct calls to the Helpdesk for IT support.
• Create support tickets for all issues reported via phone and e-mail.
• Research tickets reported via the Help Desk system to guide developers in understanding the nature of the issues.
• Independently resolve problems of moderate to complex scope
• Resolve incidents using existing documentation and pre-defined processes.
• Create documentation for solutions to common issues.
• Manage user security in the company's ERP system as directed by the department and operational managers.
• Assist with PC deployment, including PC imaging.
• Assist with conducting new hire equipment, account, and configuration preparation.
• Install software necessary to user roles and system policy.
• Assist the network and server infrastructure teams.
• Troubleshoot email and internet connectivity issues.
• Enforce company security procedures and policies by ensuring all workstations and laptops meet security guidelines.
• Provide feedback and ideas.
• Assist with special projects as requested.

About you
Qualifications & Professional attributes

• Excellent interpersonal customer service skills
• Excellent verbal and written skills, the ability to communicate clearly and professionally in English and Portuguese.
• Strong organizational/analytical skills and attention to detail.
• Excellent hardware skills with an understanding of PCs and competent to resolve issues in a timely manner.
• Knowledge of Windows 7 through Windows 10, and PC hardware
• Working knowledge of Active Directory, Group Policy, DNS, DHCP, and printers.
• Associate degree in computer science or equivalent experience preferred.
• A+, Net+ certifications preferred.

About the Company
Wisenbaker Builder Services is one of the largest flooring, cabinet, countertop, and window covering manufacturing and installation companies in the nation.
What it's really like to work here
We are going to be upfront - The way we work doesn't suit everyone. If you thrive on autonomy and life affirming, head scratching professional challenges rock your world, we might be the ideal match.
Does this sound like you?
If you're good at what you do, you can work anywhere. If you're the best at what you do, come work at Wisenbaker. Apply now!