Warehouse And Fulfillment Manager, The Citizenry

The Citizenry is now part of The Havenly brand family (Havenly, Interior Define, The Citizenry, and The Inside). The Citizenry is a modern home brand created to inspire people to fill their homes with more meaningful items crafted by the best artisans around the world. 

The Citizenry's Manager of Home Delivery and Fulfillment will oversee our dynamic warehouse operations and e-commerce logistics for both in-stock and made-to-order products, and collaborate with international and domestic artisan partners. This role requires deep expertise in strategic planning, 3PL performance management, ERP system management, reverse logistics, and the development & management of wholesale, re-commerce, and sustainability initiatives.

What You'll Do:

3PL Oversight, Leadership & Performance Management 

• Own the Fulfillment P&L for The Citizenry; meeting and beating cost targets while aligning strategic business objectives and operational efficiencies with the greater company budget. 
• Own warehouse KPIs as well as warehouse related reporting, including performance monitoring for Citizenry management and providing inbound, order, and outbound projections to warehouse management.
• Oversee fulfillment logistics for our in stock and made-to-order products, ensuring seamless integration with e-commerce operations. 
• Monitor on-premises 3PL warehouse activities, driving improvements in operational efficiency, scalability, and service quality.
• Ensure shipments for all channels, DTC, Retail, and Wholesale are fulfilled on time and meet compliance requirements. 
• Build and maintain strong relationships with the Citizenry team and 3PL teams.
• Prepare and lead quarterly business reviews with 3PL Warehouse and internal partners to continuously improve financial and operational performance.  

Full Cycle Logistics Management 

• Oversee reverse logistics to ensure a customer-centric, efficient returns process that aligns with cost and sustainability goals. 
• In partnership with Product Integrity, Product Design and Client Experience teams work to identify appropriate shipping and packaging solutions, consistently reviewing results for improvements.

Scaling & Implementing Systems 

• Employ NetSuite, Manhattan, Shopify and other platforms to analyze and streamline processes, support data-driven decision-making, and build effective strategic initiatives.
• Monitor technology platform integrations within Fulfillment systems, resolving errors, and articulating product requirements for new product lines and sales channels.  

• 5+ years of experience in warehouse management and e-commerce operations, with a strong focus on fulfillment and home delivery 
• Demonstrated experience with on-premises 3PL warehouse management, reverse logistics, and developing wholesale and re-commerce initiatives.
• Proficiency in Warehouse Management Systems (WMS like Manhattan), ERP (Netsuite), Shopify Plus, with an ability to leverage these platforms and technology to drive operational excellence.
• Analytically minded, with intermediate Excel experience
• Excellent written communication and presentation skills
• Strong planning and execution skills, with the ability to lead cross-functional initiatives and drive meaningful change. 
• Global, multi-brand and wholesale experience in a rapidly scaling organization is a tremendous asset. 
• Ability to remain calm under pressure with a get-it-done attitude. You roll up your sleeves to help with whatever is needed, particularly during peak holiday and promotional time periods.
• Desire to make a positive impact in the world and the day-to-day team culture. 
• Passion for the job and The Citizenry's brand and vision.  

• This is a hybrid position, based 1-2x a week in our Dallas office and/or fulfillment center.
• Targeted compensation range for this role: $70-75,000/year, dependent upon experience.  
• Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), 401K, paid Parental leave, and Fertility benefits. In addition, we offer free design services, furniture discounts, and merchandise credits.
• Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
• Applicants must be currently authorized to work in the United States on a full-time basis.

As a company, our goal is to make everyone feel good at home and that starts right here, at Havenly HQ.  We celebrate our differences and encourage everyone to bring their true selves to work each and every day. Throughout the journey of each of our team members, as a company, we take pride in and commit to ensuring that everyone feels valued, heard, welcome and has equal opportunity to thrive. With the above stated, Havenly is committed to cultivating a diverse and inclusive team. We are open to candidates of all backgrounds and encourage you to apply if interested. 

MORE ABOUT THE CITIZENRY

The Citizenry is a modern home brand created to inspire people to fill their homes with more meaningful items crafted by the best artisans around the world.

We believe a design can only be as beautiful as the environment in which it's made, so we demand quality - not just in the products we create, but also in the lives of the artisans we work with. We partner with thousands of artisans to craft our exclusive collections, and on average, they are paid wages more than two times the Fair Trade requirement. Together, we are setting new standards for retail.

The Citizenry was recently named one of Fast Company's Top 20 Most Innovative Retail Companies and Interbrand's Top Breakthrough Brands of 2020. Since launching in August 2014, the company has been featured in The New York Times, Financial Times, Vogue, and many other publications.

We chose the name "The Citizenry" to reflect the collective of individuals - artisans, designers, and dreamers - who rally together across cultures and continents to bring our collections to life.

As an equal opportunity employer, we celebrate diversity and believe our team is better when we have different perspectives, identities, origins, and abilities working together.

We welcome your application and look forward to getting to know you and your story.