Volunteer Manager

Victory Therapy Center is a 501(c)(3) not-for-profit organization in Roanoke, TX that provides services to improve the quality of life of individuals through equine assisted services. Our mission is to care for the physical, mental, and emotional needs of children, adults, Veterans, first responders, and their families through the healing power of horses.

Learn more about our organization victorytherapy.org

Role Overview:

The Volunteer Manager is the leader and advocate for the largest workforce at Victory Therapy Center in support of all therapy classes, barn help, administrative tasks, facility maintenance, and special projects. This role is responsible for developing the strategy and tactics for recruiting, training, scheduling, and retaining volunteers. As the primary communication link to the volunteer group, this role is responsible for matching the needs of the staff and operations to the skills and talents of the volunteers.

Reports to: Programs Director

Full time, salaried exempt

Job Duties:

• Responsible for recruiting, training, scheduling, and retaining volunteers for the day-to-day operations.
• Develops strategy and implements plan for volunteer recruitment.
• Schedules, plans, and facilitates volunteer orientations
• Screens volunteers for fit as a VTC volunteer, and ensures volunteers pass background check.
• Maintains all volunteer files including volunteer database
• Tracks and reports volunteer hours
• Develops and communicates volunteer schedules to meet needs all areas of VTC
• Develops and implements training and tracking program for volunteers.
• Ensures that all applicable PATH Standards that relate to volunteers are understood, implemented and complied with.
• Develops and administers volunteer awards and recognition program.
• Coordinates volunteer special events – holidays, recognition (Barn Brags), cleaning/decorating volunteer room, annual volunteer appreciation party
• Responsible for tracking metrics for retention, performing exit interviews and volunteer surveys.
• Attends and manages 3rd party events for recruitment and marketing, including volunteer fairs, community fairs, speaking engagements, etc.
• Organizes and facilitates speaking engagements at local school, churches, & businesses
• Communicates policy and procedure changes to volunteers
• Provides leadership in any conflict resolution with volunteers.
• Responsible for keeping up to date on the key tasks for both classes and barn duties.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may be required to lift up to 40 pounds
• The employee may be required to work outdoors in all-weather scenarios

Qualifications:

Required:

• Previous experience in working with a large and diverse group of individuals.
• Excellent conflict management skills
• Demonstrates a professional manner in working with the Board of Directors, volunteers, staff, and community
• Superior written and verbal communication skills
• Strong computer skills, including Microsoft Office experience
• Attention to detail and ability to meet multiple deadlines while working in a fast-paced, multi-tasking environment
• Ability to make independent decisions, demonstrate leadership ability, and build relationships
• Positive attitude, flexibility, team player, creative thinker, and must have an acute attention to detail in writing and in managing multiple projects.
• Ability to work independently

Preferred:

• Professional Association of Therapeutic Horsemanship Int’l (PATH) certification, or experience
• Previous experience working with volunteers
• Previous experience with client/donor database software (Salesforce)

**Applicable PATH Standards
A10 - Policies for dismissal of volunteers from center activities
A11 – Keep written registration information of each volunteer
A12 – Record and maintain written attendance information and hours for each volunteer
A14* - Obtain and keep written release of liability for each volunteer
A15 – Obtain written consent/non-consent for use of photo for each volunteer
A22 – Maintain written procedures to provide for confidentiality of information on all volunteers and kept for required amount of time
A23 – Written policy and procedure to review and update volunteer information annually
A25 – Written policies, procedures, and training for emergency procedures
A26 – Implemented procedure for volunteer orientation, responsibilities, emergency procedures, confidentiality, safety rules, and introduction to population that the center serves
A27 – Policy for volunteer attire
A37 – Written guidelines to determine ability to perform tasks of side walker and leader

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Schedule:

• Choose your own hours
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Roanoke, TX 76262: Relocate before starting work (Required)

Work Location: In person