Volunteer Coordinator

The Volunteer Coordinator position includes 50% remote work to schedule and communicate with volunteers and 50% of the time spent at our site in Newton to work alongside them. The time onsite includes a mix of work indoors and outside, best suited to someone who is comfortable with moderate activity that includes walking, moving and/or lifting 15-30 pounds of groceries bags or boxes of food.

This job is ideal for someone who has led volunteers or managed a diverse group of adults in a nonprofit, social services or comparable setting. You should feel comfortable getting to know and reaching out to a wide variety of people so that they are energized and engaged to sign up to volunteer when needed.

We hope that you are motivated by our mission to provide inclusive access to healthy food, with dignity and kindness. We are a small organization that makes a significant impact due to the commitment of our volunteers. Together, we make a difference.

The Volunteer Coordinator’s job includes:

Scheduling and Communicating with Volunteers

• Use web-based volunteer management software to accept new volunteer registrations, schedule volunteers and regularly monitor volunteer sign ups. Address gaps and last-minute cancellations and take steps to fill them independently or in collaboration with staff.
• Assign volunteers best suited to available jobs and communicate to volunteers when their skill set or capabilities are not a match for their intended job, with a recommendation for another opportunity.
• Provide information to new volunteers such that they are informed and well prepared for their volunteer experience in advance of their first shift, as well as follow-up after volunteering to get feedback.
• Communicate promptly and professionally with potential and current volunteers to reply to questions, remedy issues, provide positive feedback and express gratitude.

Supporting Pantry Operations

• Work at Centre Street’s location on pantry service days and Greater Boston Food Bank delivery days to become a productive member of a team that facilitates the distribution of 65,000 pounds of food each month to approximately 4,000 people, accomplished primarily by a workforce of 125 different volunteers and a staff of three.

The typical weekly on-site schedule includes:

• Every Tuesday service day, 10AM until 6PM
• Two weekdays for food delivery which include three Mondays from approximately 8AM-2PM and one Thursday or Friday weekly from 9AM until 2PM.
• One Saturday a month, 9AM until 3PM at least six times a year.

The Volunteer Coordinator shall possess the following experience and attributes:

• Familiar with the use of scheduling or similar database software.
• Competent in the use of Microsoft office applications, Google drive and electronic mail.
• A flexible remote work schedule that is not limited to standard weekday hours.
• The ability to meet deadlines.
• Able to work in a setting that is fast moving and changing.
• Communication skills that include humor, patience and/or kindness to resolve confusion.
• Able to speak and write in English fluently.
• Able to stand and/or walk for several hours without difficulty.
• Able to comfortably and repeatedly lift 25 - 30 pounds.
• Able to speak and write in Spanish, Portuguese, Haitian Creole, Mandarin or Russian desired but not required.

Job Type: Full-time

Pay: $23.00 - $30.00 per hour

Expected hours: 35 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Day shift

Application Question(s):

• Can you be reliable for the schedule included in the job description?

Education:

• Bachelor's (Preferred)

Ability to Relocate:

• Newton Center, MA 02459: Relocate before starting work (Required)

Work Location: Hybrid remote in Newton Center, MA 02459