To provide unpaid volunteer services to the hospice patients and their families.
- Excellent communication skills, both verbal and written
- Ability to accept the changing needs of a hospice program
- Sound judgment in regards to issues of death and dying
- Available for training and continuing education
- Interacts tactful, diplomatic, and humanistic manner with patients and families
- Maintains all scheduled visits and adheres to Homestead Hospice policy and procedures
- Office clerical volunteer must be 16 years of age or older
- Completes the hospice volunteer training sessions and in-services.
- Participates in hospice quality improvement programs.
- Submits documentation of volunteer activity in an accurate and timely manner.
- Adheres to all company policies and procedures
- Communicates appropriate clinical information to the Volunteer Coordinator.
- Provides spiritual and emotional support to patients and their families.
- Maintains confidentiality of necessary information.
- Reports all grievances or complaints made by patients or families to the appropriate persons.
- Reports all allegations of patient abuse and/or misappropriation of patient's property to Volunteer Coordinator.
- Ensures that all services are provided with respect for patient rights.
- Follows standard precautions and infection control procedures.
- Reports all accidents and incidents observed to Volunteer Coordinator.
- Thinks and acts calmly and logically to meet unusual occurrences of the job.
- Communicates effectively with patients and families.
- Must wear name badge
- Fill out Volunteer Note and return to Volunteer Coordinator within 24 hours
- Offer privacy when necessary
- Provide appropriate touch (on hands)
- Contact Volunteer Coordinator if patient visit changes
- Never give Legal or medical advise
- DNR means NEVER call 911. Call office immediately.
- Never take patient off property
- Never lift or transfer patient
- Never assist patient in standing or walking
- Never accept money as a "gift"
- Never attend to any ADL's