Volunteer & Food Network Coordinator

Job Title: Volunteer & Food Network Coordinator

Reports to: Food Network Manager

Location: Atlanta, GA

Salary: $48,000 annually

Benefits: Paid holidays, Health Insurance, PTO, and 403(b) plan option

Second Helpings Atlanta is a food rescue and hunger relief organization whose mission is to reduce hunger and food waste in the Metro Atlanta area by rescuing healthy, nutritious, surplus food and distributing it to a network of nonprofit partners with feeding outreach programs. Learn more about our work at .

At Second Helpings Atlanta we value collaboration, curiosity, kindness, and impact. We are a small but mighty team that is resourceful and creative. We foster a culture where our team believes the best in others, helps each other and our community even when we don’t have to, and feels energized to solve problems (and has fun while doing it!).

The Volunteer & Food Network Coordinator position is a member of the Food Network team and reports to the Food Network Manager. Central to this role will be onboarding and engaging our volunteers in our mission, programming and coordinating our daily food pickups and deliveries, handling day-of issues during our routes, providing insight and driving initiatives to improve the experience for all community partners, assisting with in person volunteer activities and recruitment efforts, and ensuring impactful and effective food rescue and hunger relief operations.

Volunteer & Food Network Coordinator Responsibilities:

Volunteer Communication & Experience

• Leads relationship cultivation with SHA’s volunteers
• Serves as the main point of contact for volunteer questions and issues related to food rescue routes and in-person volunteering events
• Assists with the development and updating of volunteer policies and procedures to ensure alignment with the organization’s goals and legal requirements
• Plans and coordinates volunteer-related events, such as appreciation opportunities, workshops, or recognition activities
• Ensure that volunteers are well-prepared for and supported during special events or projects
• Proactively identifies when we are short on required volunteers and works with the Food Network Manager and Operations team to identify solutions
• Works with corporate and community partners to schedule group volunteering events
• Provide orientation and trainings to new and existing volunteers based on their roles, ensuring they have the necessary skills and knowledge to effectively execute their work in alignment with the organization’s mission, policies, and procedures
• Collect feedback from volunteers and stakeholders to evaluate the effectiveness of and recommend improvements to the volunteer experience
• Maintain regular and needs-based communications with volunteers through regular check-ins, digital communication, and meetings to cultivate and manage relationship
• Develop and implement strategies to attract and recruit volunteers, considering the organization’s needs and goals in conjunction with the Food Network Manager
• Maintain accurate and up-to-date records of volunteer information, hours, and activities using volunteer management software or databases
• Generate monthly reports on volunteer retention and engagement
• Answer main phone line and forwards messages to appropriate staff member as needed
• Address and resolve any conflicts or issues that may arise among volunteers or between volunteers and staff members
• Support and supervise volunteers during all onsite volunteer activations (currently twice a week) in a warehouse environment
• Represent the organization at community events as needed and collaborate with local groups to expand the volunteer network
• Perform other duties as needed to maintain volunteer operations

Food Network Coordination

• Programs and maintains routes and other information in Salesforce for volunteers and the Food Network
• Monitors Salesforce for network, route, and schedule accuracy
• Maintains an ongoing log of route issues and escalates issues from agencies, donors, and volunteers (with Food Network Manager)
• Communicates with Food Network stakeholders (partner agencies, food donors, etc.) regarding schedule changes, questions, issue resolution, etc.
• Covers weekend duty in rotation with other members of the operations team ( approx. 1 weekend per month)
• Perform other duties as needed to maintain Food Network operations

Skills and Qualifications:

In addition to an understanding of, and commitment to, the mission of SHA, this position requires:

• Experience in recruiting and retaining volunteers, including creating and implementing outreach strategies to attract a diverse pool of volunteers
• Ability to build positive relationships with a diverse group of volunteers and stakeholders
• Capacity to handle challenges and resolve conflicts that may arise among volunteers, food donors, or within the organization
• Flexibility to adapt to changing priorities and a dynamic nonprofit environment
• Strong written and verbal communication skills with ability to communicate quickly and effectively with team members and external partners via email, phone, and text message
• Highly responsive with an ability to prioritize and handle emergent issues in a timely manner
• Confident public speaker and strong communicator
• Great organizational, multitasking, and time-management skills
• CRM knowledge, understanding, and motivation to learn [preferred Salesforce but willing to train the right individual]
• Expert Google Suite knowledge
• Expert in Excel
• Interest in process and desire to streamline and improve procedures and experiences
• Highly motivated and able to work both independently and with a team
• Positive, problem solving attitude and desire to execute on and improve SHA’s mission
• Creativity and enthusiasm for our food rescue mission
• Strong desire for teamwork and collaboration
• Some moderate lifting (up to 25 pounds) may be required

Compensation & Considerations:

• Salary is $48,000, depending upon experience
• Benefits include 15 days annual PTO plus 10 paid staff holidays, access to a 403b plan, and health insurance
• Ability to accommodate working hours within SHA’s staff availability timeframe of Mon-Fri 8am-5pm. Evening and weekend hours may be required as needed
• Willing to work in a hybrid model including remote and in-person environments
• Ability to travel as needed within the Atlanta metro for offsite events and meetings
• Second Helpings Atlanta is an equal-opportunity employer. We strongly value a diverse workforce and inclusive culture for all employees
• Primary working location is 970 Jefferson St. NW, Atlanta, GA 30318. Occasional in-state travel to meetings and events

Please submit a letter of interest and your resume to.

Job Type: Full-time

Pay: $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Paid training
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have previous experience using Salesforce or another CRM platform?

Ability to Relocate:

• Atlanta, GA 30318: Relocate before starting work (Required)

Work Location: Hybrid remote in Atlanta, GA 30318