VoIP Specialist I

Join Inabia Software & Consulting Inc and embark on an exciting career as a VoIP Specialist I! This is a unique opportunity to grow your career with a dynamic company that values innovation and excellence. We are urgently seeking a dedicated professional to meet or exceed customer satisfaction standards and contribute to the success of our telecommunications and data services.

Responsibilities:

• Meet or exceed customer satisfaction standards, measured in part by customer satisfaction surveys.
• Ensure proper and timely follow-up with business and government customers.
• Possess full knowledge of internal products, features, and services, and stay informed about competitor’s products and services.
• Train customers on purchased products and all self-serve options.
• Administer appropriate levels of communication with customers.
• Input accurate information into the Salesforce database.
• Coordinate customer training during implementation and onboarding.
• Daily utilization of systems such as BroadSoft and Odin to add or modify customer’s call flow, services, and user information.
• Operate daily according to company policies and procedures.
• Perform additional duties as assigned.

Qualifications:

Required:

• At least one year of professional experience in the telecommunications or data industries.
• High school diploma or recognized equivalent required.
• Logical business acumen with the ability to build and nurture cross-functional relations.
• Self-starter with the ability to manage multiple projects from start to finish.
• Excellent written, oral, and interpersonal communication skills.

Preferred:

• Two years of business or related work experience in a customer service/operations environment strongly preferred.
• Knowledge of telephony, wireless, and/or Internet service is highly desirable.
• Previous technology or wireless sales experience desirable.
• Two or four-year college degree strongly preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Teams) preferred.
• Previous experience with the sales of telephony, data, or wireless devices and emerging services preferred.

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