Voice/Communication Engineer

Hi,

Please let me know your interest in the below position.

Role: Voice/Comm Engineer

Location: Washington, DC

Duration: 12 months contract

Job ID: A247: Voice/Data Comm Engineer- 729273

Client: DC Govt, Agency: OCFO

Interview Process: Phone and/or In person interview

(Must be local and come onsite 3 days a weeks.)

Duties:

• As part of the OCFO technology team, this position is responsible for providing support to internal and remote users by installing, configuring,
• and upgrading OCFO telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices.
• Serve as the first point of contact for customers seeking Telecom-related technical assistance over the phone or email

• Monitoring and maintaining of OCFO Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using remedy Portal ticketing system.
• Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products.
• Managing Helpdesk Tickets of Telecom related issues using Zendesk.
• Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner
• Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure.
• Maintain Voice network cabling closets and cable location inventory.
• Perform technology refreshes, mobile devices iOS update in accordance with OCTO AirWatch policy
• Ability to document work activities into meaningful incidents or tasks in the Zendesk system.
• Performs all duties in accordance with OCFO policies and procedures
• Maintain inventories of all OCFO Telecom assets using the FCMS inventory and Verizon Portal to secure assets
• Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
• Participate in meetings as required and directed to ensure clear communication within IT Operations.
• Install and move assets as required according to OCFO IT Operation processes.
• Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.
• Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
• Develops, operates, and maintains voice, wireless, video, and data communications systems.
• Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.Qualifications:

• 5 years of experience developing, operating and maintaining of voice, wireless video and data communications systems
• 5 years of experience providing direction for communications activities related to large comms networks
• Troubleshoot daily telecom-related issues in the areas of desk phones, call center applications, mobile devices, and data \\ voice ports
• Proven experience with telecom system PBX\\ACD\\UIP
• Proven experience in asset management in the areas of hardware and software
• Good technical understanding of network, telecommunications, and mobile devices
• Proven experience with Call Center Environment

--Regards

Kanchan Illa

CSZNet, Inc.

Direct: 202-903-0969

Email: kanchan.illa@csznet.com

Job Type: Contract

Pay: $50.00 - $55.00 per hour

Expected hours: 8 per week

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• voice, wireless video and data communications systems: 5 years (Required)
• large communications networks: 5 years (Required)
• telecom system PBX\ACD\UIP: 1 year (Required)

Work Location: In person