Address
Form of work
SalaryWrite, strategize, and design conversational workflows.
· Integration of the contact center to the overall customer Omni-channel and self-service channel experience.
· Proficient as a contact center architect, bringing together all the technologies as a unified whole.
· Experienced with IVR speech recognition optimization projects and routing enhancements, CRM/Desktop, Intelligent Routing (both Cisco and Genesys),
Job Type: Contract
Pay: $50.00 - $65.00 per hour
Compensation package:
- 1099 contract
Experience level:
- 5 years
Schedule:
- 8 hour shift
Work Location: Remote
