Visitor Information Specialist Ii

GENERAL STATEMENT OF JOB

Assists the Visitor Information Coordinator in overseeing the daily operations and functions of Welcome Center locations and staff, as well as provides Visitor Information and administrative support at the Okaloosa County Welcome Centers.

EXAMPLES OF WORK

• Greets visitors in a professional and inviting manner. Collects information regarding visitor’s length of stay, where they are visiting from, where they are staying, etc.
• Provides printed materials, internet resources and answers visitor questions as related to Okaloosa County lodging, adventures, landmarks, history, restaurants, etc. as applicable to tourism.
• Serves as lead Visitor Information Specialist at assigned Welcome Center. Floats between centers to assist coordinator.
• Welcomes and interacts with industry and community partners, local officials and stakeholders serving as a lead office representative.
• Prepares monthly reports for Visitor Information Coordinator.
• Maintains inventory of Visitor Information materials; prepares and posts promotional items, flyers and public notices
• Ensures the daily lead fulfillment services of visitor’s guides is completed by staff.
• Answers telephone calls and responds to email messages directed to the Welcome Center.
• Prepares weekly requests for office and operating supplies, equipment, and pantry items needed for the Welcome Centers; coordinates maintenance of county vehicles with Fleet operations.
• Conducts daily inspections of Welcome Center to ensure functionality and aesthetic condition of facilities and equipment, promptly reporting any identified deficiencies to the appropriate parties.
• Assists Visitor Information Coordinator with scheduling, staff supervision and facility management.
• Maintains close communication with aquarium partner and coastal resource team to ensure aquariums are healthy and well stocked at each location.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Education, Training, and Experience: High School diploma or GED; supplemented by a minimum of two (2) years experience in customer service, public relations or administrative support functions; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Knowledge of local area and events is required. Experience with Microsoft Office preferred.

Licenses and/or Certifications: Requires a valid driver license.

OTHER REQUIREMENTS

Physical Requirements: Requires the ability to operate office equipment, to include computers, copy/fax machines, and any related peripherals. Must be able to exert 25 to 50 pounds of force occasionally and 10 to 25 pounds of force frequently, and/or a negligible amount frequently to lift, carry, push, pull or otherwise move objects. May require bending, stooping and twisting. Physical demands are essentially those of sedentary work.

Language Ability: Requires ability to read a variety of technical data, policy and procedure manuals, codes, professional journals, etc. in moderately complex terminology. Requires the ability to prepare forms and reports using prescribed formats and adhering to all rules of grammar, spelling, diction and punctuation. Requires the ability to communicate with a broad array of individuals from various professional backgrounds. Must be able to communicate effectively in English and to articulate information to others.

Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of technical instructions in written, mathematical or diagrammatic form; to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Requires the application of principles of influence systems and synthesis functions.

Numerical Aptitude: Must be able to add, subtract, multiply and divide; determine weight; calculate decimals and percentages; compute discount, profit and loss, ratio and proportion; interpret graphs.

Interpersonal Temperament:: Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads or public contact. Requires the ability to exercise consistent tact and courtesy when in frequent contact with various professionals, county staff, and the general public