This is a 0.6 FTE (48 hours per two week pay period), benefits-eligible opening.
The tentative schedule for this opening will be: Tuesdays, Wednesdays and Thursdays (Three, 8-hour shifts per week), based on clinic needs, subject to change,
- Prepare patients for their appointments including: communicating prior to their scheduled appointment to ensure medical records are collected, received & available for visit
- Assist in rooming process by collecting & detailing pertinent information: reason for visit, medication review, vitals collection with automated vitals machine, & health questionnaires
- Supports the patient connection to the provider for the visit & serves as a resource ensuring a positive patient/provider experience
- Completes visit wrap-up/after-visit summary is provided & patients are aware of recommendations for follow up. This may include assisting with scheduling & coordinating follow-up appointments.
- Communicates efficiently with patients, providers & care team, demonstrating comfort in person & with virtual technologies
Required
- At least 1-year of customer service experience
- Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)
Preferred
- Ideal candidate with have experience in customer service, medical terminology, experience with Epic and/or experience working in a healthcare setting. Must be flexible and team mentality. Current nursing, medical, social work, psychology, or pharmacy student
- Successful completion of: NA, EMT, or HUC program
- Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting
Other Skills We Desire:
- Excellent customer service, public relations and communication skills
- Ability to prioritize and work with a fluctuation in workload while working independently
- Ability to adapt to change and engage in ongoing process improvement
- Flexibility to work at other sites is encouraged