Visit Coordinator (Shasta Lake Dental)

Apply Here: https://secure.onehcm.com/ta/SCHC.jobs?ShowJob=620952906&TrackId=ZipRecruiter

Base Pay: $21.00 - $23.40 / hourJOB SUMMARY

The primary function of the Visit Coordinator is to greet and assist Dental Center patients and provide direct and indirect clerical/appointment support to the clinical team. The Visit Coordinator is also responsible for patient program coordination, schedule appointments, complete patient registration procedures, computer data entry, and process patients at check out. Serves as role model to staff in providing excellent customer service to patients. Act as liaison between back office and provider to ensure timely and orderly patient flow.

JOB DUTIES AND RESPONSIBILITIES

• Professionally representing our clinic through initial patient contact.
• Answering a multi-line phone system in a timely fashion, handling or routing calls.
• Personally greeting and directing patients.
• Monitoring and responding to voice mail messages.
• Scheduling patient appointments.
• Confirming patient appointments as instructed.
• Maintain clinic schedule.
• Gathering patient information regarding current dental concerns.
• Professional contact with local pharmacy’s and medical and dental providers.
• Supervise completion of registration and health history forms for new patients and review of same for returning patients.
• Preparation of patient charts.
• Registration and correction of patient information into computer system.
• Post daily schedules.
• Scan documents in patient charts.
• Understand and communicate patient referral sources.
• Prepare visit slip.
• Collect and verify appropriate paperwork for patient’s payment program.
• Obtain pre-authorizations when needed.
• Inventory control and ordering of front office supplies.
• Discussing fees, collecting payments.
• Coordination of post-op and lab.
• Assisting patients to determine eligibility for financial programs.
• Maintaining orderliness in reception area.
• Check out patients, data entry and charge capturing.
• Gather medical information as needed from EMR such as tasks, referrals, medication lists, lab results, common scanned and digitized forms.
• Other duties or special projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Exceptional oral and written communication skills.
• Punctual and dependable.
• Interact courteously, efficiently and compassionately with a diverse patient population.
• Ability to display excellent public relations.
• Ability to maintain a professional attitude and appearance.
• Independent problem solving.
• Thorough attention to detail.
• Excellent interaction skills with employees and patients.
• Ability to adapt to various job duties and focus quickly.
• Basic computer literacy
• Typing 35 WPM

EDUCATION & EXPERIENCE

• High school diploma or equivalent.

PREFERRED QUALIFICATIONS

• Experience working with common health care programs.
• Experience working with patient registration procedures.
• Basic knowledge of medical or dental terminology.

BENEFITS

• Competitive Wages
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 403 (b) Retirement Plan with matching employer contribution
• Long-term Disability coverage
• Accidental Death and Dismemberment
• Life Insurance
• Flexible Spending Account
• Paid Vacation
• Paid Holidays
• CME with stipend
• Employee Assistance Program
• Jury Duty Pay
• Bereavement Pay
• Health Club Membership Discounts
• Prescription Discount Program
• 529 College Savings Plan
• Educational Reimbursement
• Free subscription based App for Meditation and Sleep
• Free Teledoc service for benefit eligible employees