Virtual Member Service Representative (In-Person)

Virtual Member Service Representative

Classification Nonexempt

Reports to Digital Experience Manager
Target salary $16.00 - $17/Hour
Travel <1 Hour/Week
Minimum Education High School Diploma or Equivalent
Required experience None

JOB DESCRIPTION

Summary/Objective

Perform routine member transactions over VTM Network. Be professional, courteous, and supportive of members.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing.

2. Actively answer phone calls and respond to voicemails when not actively engaged with another member or responsibility.

3. Cross-sell all products and services offered by the Credit Union, meeting minimum sale and referral requirements.

4. Respond to members' requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.

5. Provide routine information on Credit Union services or policies, including eligibility for membership, types of Credit Union accounts, current dividend rates, locations, office hours and telephone numbers.

6. Maintain positive, cheery, and welcoming demeanor over camera.

7. The list of primary duties is not exhaustive. It may be supplemented as necessary from time to time.

Competencies

Professional Image

Member Focus

Ethical Conduct

Fosters Teamwork

Decision Making

Staff Development

Supervisory Responsibility
This position holds no supervisory authority.

Work Environment
A Virtual MSR may be able to work from home, given the space is developed as a professional space that provides quiet, uninterrupted time for the employee. Other restrictions, including based on network capabilities, may exist.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit or stand and walk or maneuver around the branch. Duties may include lifting objects up to and possibly exceeding 40 lbs.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 6 p.m, and Saturday, 9 a.m. to 12 p.m.

AAP/EEO Statement
Shoreline Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• AD&D insurance
• Credit union membership
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Prescription drug insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Wellness program

Experience level:

• No experience needed
• Under 1 year

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person