Virtual Medical Assistant

JOB DUTIES

Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in-clinic visit. A multi-skilled Virtual Medical Assistant dedicated to assisting in all clerical aspects of the rooming process to assist the in-office Medical Assistant in expediting onsite rooming in preparation for the patient’s visit with their physician or APP.

Essential Functions

• Conducting telephonic and/or MyChart pre-visit check-ins on the patients of your assigned practice or practices. Spend 7-8 hours a day on the phone with patients to ensure all pre-visit information is solicited from the patient and documented in the patient’s chart in preparation for their visit.

• Confirm reason for the visit, go over the medication list, social determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients. Coordinate and collaborate with the practices' providers, and clinical and office staff to ensure the rooming process of the on-site visit is expedited.

.• Making approximately 30-50 phone calls a day to yield the 12-16 patient interactions necessary to complete up to 15 minutes of registration for 12-15 patients a day

• Perform all rooming function for Virtual visit check in and chart preparation

• Monitors and works in basket messages as need per clinic protocols.

• Doing all of the above while maintaining your patients' privacy, confidentiality, and safety, and adhering to ethical, legal, and accreditation/regulatory standards at all times.

Temperament

Highly professional on the phone.

Able to maintain a compassionate and engaging tone even with distrustful or unhappy patients

Quick thinking to respond at the moment to patient questions and needs, with strong critical thinking skills to ask appropriate follow-up questions.

You must be able to work 40 hours a week, where you will be speaking to patients on the phone, staring at a computer screen, and sitting or standing at a desk for 8 hours a day.

You must have a home office set up that will allow you to speak privately and maintain confidentiality with patients.

Please note that this role is not compatible with being the caregiver for young children or dependent adults during your scheduled shift - your focus must be entirely on your patients and your patient interactions must be private.

You must be highly self-motivated, organized, and able to work independently - you will be held to a high standard of quality and productivity for work that you are doing on your own.

Complete health and social assessments to learn about their risks and how you can best help.

Support patients in their healthcare journey

Experience Requirements:

1-2 years Healthcare experience as a Certified/Registered Medical Assistant with active certification required

1-2 years Technology experience - preferably with multiple EMR/EHR systems, but at a minimum familiar with EPIC preferred

1-2 years Case management or care coordination experience is a plus preferred

1-2 years Experience working in a collaborative, fast-paced, entrepreneurial environment is ideal preferred

1 year Computer experience for in putting data and reviewing patient demographic material preferred

Additional Details:

At least 6 months in a Call Center environment is a plus.

Certification/Licensure Requirements:

Basic Life Support (BLS) required within 30 days

Certified Medical Assistant (CMA) required at time of hire

Current Procedural Terminology (CPT)preferred at time of hire

UFJPI is an Equal Opportunity Employer

Job Type: Full-time

Pay: $14.48 - $18.39 per hour

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Pet insurance
• Referral program
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person

Work Location: In person