Customer Service/Scheduler

Hourly: $20.25

Full-time

Are you an organized and focused multi-tasker? Do you thrive in a fast-paced environment? Do you take pride in successfully impacting customer relationships by utilizing your training and superior soft skills? If so we’ve got an excellent opportunity waiting for you. For over 25 years HOM Solutions has been providing installation of flooring and general residential remodeling while providing an unprecedented customer experience. This recipe of quality and service has allowed our organization to become one of the largest and most successful companies in the nation.

This role is centrally focused on customer needs and service levels. The position must emulate our company mission statement and connect to our customers by being friendly, outgoing and very detail oriented. The position is designed to take our customers from the inception of their flooring installation project, all the way to the completion. The Customer Service Representative (Service Expert) is expected to become a true expert of our company's installation processes, ensuring they can assist all of our customers through the entire process fluently. This position is required to operate company software systems, handle multiple ingoing/outgoing phone calls, organize files, schedule customers, handle warranty issues, conflict resolution, function well in a team environment, follow process, procedures, and be a solid communicator.

Job Duties

• Engage and interact with all customers who contact our Service Center in an effort to provide them with a pleasant experience.
• Service the needs of our customers through aggressive follow-up, multitasking skills, and an enthusiastic approach that creates a positive, service-oriented environment.
• Manage all customer needs including scheduling and troubleshooting daily questions or concerns.
• Develop ongoing relationships with key customer accounts to ensure high overall satisfaction levels.
• Monitor field service level and quality to ensure the organization is providing the highest level of service to its customers.
• Continually develop innovative and creative strategies to improve service, quality, and team performance.

Key Qualifications

• Teamwork: Proven ability to work productively and cooperate with others in a team atmosphere.
• Adaptability: Proven ability to maintain a quick pace in a dynamic work environment and excel under demanding conditions.
• Problem Solving: Proven ability to critically analyze a situation and determine alternatives and viable solutions.
• Professionalism: Proven ability to present, and communicate ideas in a professional manner.
• Detailed Oriented: Proven ability to maintain workload and produce high-quality, professional work.
• Attitude: Proven ability to maintain a high level of enthusiasm at all times.

Job Type: Full-time

Pay: $20.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person