Virtual Manager

Job Overview:
We are seeking a highly motivated and experienced Virtual Manager to join our team. The Virtual Managers provide elite customer service for all Reliant/Midgard Self-Storage facilities by exhibiting ownership and accountability of the customer experience. They will perform at a high level handling all interactions professionally, efficiently, meeting all quality-related metrics and goals, and above all, act in a courteous and friendly manner while serving the customer. They are the face of the Midgard brand.

Duties and Responsibilities:

• Provide elite customer service by understanding and explaining their in-depth knowledge of each property to increase revenue.
• Proficient in customer conflict resolution.
• Maintain a sales first mindset, centered on lead conversion, insurance penetration and autopay set-up to maximize revenue.
• Excel in all customer inbound and outbound communications i.e. virtual counter walk-ins, phone calls, SMS, emails and lead follow-up.
• Retain tenants who are attempting to submit a vacate notice.
• Performs related duties as assigned by supervisor.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills.
• Ability to maintain a positive attitude and provide exemplary customer service.
• Ability to work independently and follow instructions.
• Self-confidence in decision making.
• Self-disciplined work ethic.
• Positive self-image and enthusiastic attitude.
• Ability to excel in a fast-paced environment.
• Ability to prioritize and organize tasks.
• Ability to adhere to policy and procedure.
• Ability to interact professionally and courteously with co-workers, tenants and potential customers.
• Motivated to affect the success of the company in a positive manner.
• Competent with a variety of computer software programs.
• Intermediate knowledge of Microsoft Office (Outlook, Word & Excel).
• Keyboard/typing 40 WPM minimum.

Requirements:

• High School diploma or GED.
• Inside Sales/Collections/Call Center experience.

Preferred Requirements:

• Experience with CRM software platforms (preferrably SiteLink, UHaul, DaVinci).
• Self-Storage work experience.
• Customer Service Experience.

Physical Requirements:

• Able to talk, listen and speak clearly on the telephone.
• Able to site for extended periods of time.
• Able to perform desk/computer tasks for extended periods of time.

This is a full-time, non-exempt position. Bonus potential based on tenure.

If you are a dedicated professional who likes a fast-paced environment. We encourage you to apply.

Job Type: Full-time

Pay: From $24.04 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Roswell, GA 30075: Relocate before starting work (Required)

Work Location: In person