Address
Form of workVirtual Financial Aid Officer
Fame
Full time | Permanent | Remote
The Virtual Financial Aid Officer will be responsible for assessing students’ financial needs and advising students and parents regarding Financial Aid options, processes, and requirements. This person will work closely with a small team of Remote Financial Aid Officers and other personnel that perform the following tasks:
- Gathering and reviewing required student documents
- Processing Federal Student Aid including awarding, packaging, certifying, and verification
- Performing Return of Title IV aid calculations
- Processing Title IV refunds
- This person will occasionally need to interact with students, families, and schools and ensure the smooth and efficient operation of the Financial Aid process for our customers
RESPONSIBILITIES
- Provide exceptional customer service to schools, students, and families by promptly responding to inquiries and resolving issues.
- Determine eligibility requirements, application procedures and deadlines.
- Preparing, certifying, and processing of Financial Aid offers.
- Financial counseling to students to explain their Financial Aid estimates and offers.
- Ensure appropriate documents are being requested based on regulatory guidelines.
- Complete verification, ISIR corrections, Professional Judgement and C-Code reviews.
- Perform and provide documentation of Institutional Calculations, Return of Title IV aid calculations and Exit Counseling to students, parents, and schools.
- Reporting on behalf of an institution to the National Student Loan Data System (NSLDS)
- Maintain up-to-date knowledge of federal and state Financial Aid regulations and requirements.
- Assist in Financial Aid policies and procedures to ensure compliance with regulatory requirements and best practices.
- Ensure accuracy and integrity of Financial Aid data and records.
- Participate in professional development activities to maintain knowledge and skills ensuring compliance with regulations.
- Work collaboratively with other departments and stakeholders to ensure the Financial Aid process is integrated into the overall student experience.
REQUIREMENTS
- Experience with Financial Aid management and student information systems; preferably Fame’s Freedom, Freedom FinAid, Advantage, and Advantage FinAid applications
- Associate degree, in a relevant field, such as finance, accounting, or business administration or relevant experience
- At least 3 years of experience working in Financial Aid administration, including packaging awards, and performing drop calculations (institutional refunds and Return to Title IV)
- Knowledge of federal and state Financial Aid regulations and requirements
- Excellent communication skills, both oral and written
- Exceptional customer service skills with the ability to interact effectively with schools, students, families, and staff
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office applications
BENEFITS
- Access to Medical, Vision, Dental, & Life Insurance
- Competitive Bonus & Profit-Sharing Program
- Fortune 500 Level 401(k)
- PTO + Parental Leave
- Gym Stipend and Wellbeing Programs
- Tuition Reimbursement Program
- Incentivized Teamwork Program (Makes Work More Fun)
- Work Remote
WHY FAME?
For more than 40 years, Fame has been one of the industry leaders providing software and Financial Aid services to the higher education market. We believe in a positive corporate culture stressing excellence, innovation, work-life balance, and personal and professional development.
Fame promotes equal employment opportunities for all. Fame does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business need.
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