It is the responsibility of the Lounge Server to greet the guests in a timely manner, take guests orders and serve guests quickly and accurately, graciously providing exceptional guests service.
Responsibilities- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
- Communicate in a polite and gracious tone as well as maintain the appropriate pace when speaking to guests
- Thank guests with genuine appreciation and provide a fond farewell
- Anticipate guests' service needs and offer service based of anticipated needs
- Engage guests in conversation regarding their stay, property services, and area attractions
- Show a genuine sense of interest and concern for the guests experience
- Speak to guests' and co-workers using clear, appropriate and professional language
- Maintain complete knowledge of beverages and food offerings, including a varieties of liquors, beers, wines available to the guests
- Understand and explain food offerings in detail and have complete understanding of ingredients so to alert guests of allergies
- Properly serve food and beverage to guest throughout the lounge
- Set-up/Replenish side station napkins, glassware and other supplies
- Keeps tables and work areas clean and orderly by removing glassware and/or items no longer in use
- Complete open and closing side duties during the shift
- Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests
- Process all guest orders thru the POS terminal noting beverage modifiers for guest special requests
- Adhere to PCI compliance about protecting guest information
- Protecting basic information from guest such as name, room numbers and credit card information
- Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
- Notify management of maintenance repair issues
- Complete any additional reasonable requests by management
Qualifications
- Minimum six (6) months of related experience required
- Able to work a varied work schedule to include nights, weekends, and holidays
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
- Be flexible and adaptable to change
- Adheres to state liquor laws and beverage control procedures that pertain to serving and handling
#indeedAC
Employment Type: OTHER