Vice President, Servicing Operations

We are seeking a highly skilled and experienced senior leader to oversee our Servicing Operations function which serves our plaintiff and medical lien funding business. The ideal candidate will possess strong leadership qualities, strategic vision, exceptional execution and communication skills, and a proven record of effectively managing negotiations and business to business(B2B) collections operations in a high volume and fast paced environment The Vice President, Servicing Operations will be responsible for developing and implementing strategies to optimize negotiations, B2B collections, and status processes and rates, to reduce losses, and to maximize collection efforts while ensuring compliance with all relevant regulations.

The Role:

• Review, analyze, and drive team and individual performance using key performance indicators (KPIs) and related metrics.
• Manage and lead the Servicing Operations team, providing guidance, support, and training as needed.
• Ensure new team members are hired, onboarded, and coached in an effective manner.
• Oversee the implementation of policies, procedures, and technologies to streamline processes and improve effectiveness.
• Collaborate with other departments, including risk management and legal, to ensure compliance with all relevant regulations and policies.
• Collaborate with leadership to assure strategic, operational, and developmental team goals are met.
• Work with team members, operations leaders, sales, and attorneys to resolve escalated issues/questions related to status on funded cases.
• Maximize collections to expected outcomes while maintaining and deepening relationships with our attorneys and medical providers, balancing art, and science.
• Develop and maintain relationships with external partners, including attorneys, medical providers, collection agencies, and legal counsel.
• Prepare regular reports and presentations for senior management, providing insights into performance and trends.
• Ensure internal and external customer satisfaction, quality, and financial results are met.
• Drive a culture of continuous improvement, innovation, and accountability within the collections department.
• Perform other relevant duties as assigned.

Knowledge, Skills, Abilities and Experience required:

• Bachelor's degree required, advanced degree in law or business operations preferred.
• 10+ years of relevant experience in B2B collections or Servicing Operations, preferably in the legal field.
• Strong knowledge of relevant laws, regulations, and industry best practices.
• Proven experience in a senior leadership role in a high-volume, fast-paced, and complex work environment.
• Strong background in relationship management, preferably with a servicing/records management focus.
• Demonstrated success in driving operational efficiency and revenue growth.
• Excellent communication, interpersonal, and organizational skills with proven ability to influence and drive change.
• The position is based in Las Vegas, NV, however a remote arrangement may be possible for the ideal candidate with recurring in market travel.

This role is a unique opportunity for an experienced professional to contribute significantly to the success and growth of our organization. The ideal candidate will bring a blend of leadership, industry knowledge, and technical expertise to drive excellence in Servicing Operations.

About Us:

When life gets hard, we make it easier! Libra Solutions simplifies and eases the burden of legal processes for plaintiffs, heirs, and the attorneys and healthcare providers who serve them. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their respective industries.

• MoveDocs is a technology-enabled services company designed as an end-to-end solution for personal injury law firms and healthcare providers. We are focused on helping uninsured and under-insured patients gain access to healthcare they need that would otherwise be unable to access or afford. We are proud of our mission and are passionate about applying technology to the challenge of making healthcare more accessible.

• Oasis Financial is the most recognized national brand and industry leader in consumer legal funding. Oasis helps plaintiffs regain control by helping to cover essential living expenses while they await legal settlements. Oasis Financial is also a founding partner of ARC, the Alliance for Responsible Consumer Lending, and APA, Americans for Patient Access.

• Probate Advance is the industry’s leading inheritance funding provider, providing heirs with the money they need until the lengthy inheritance process is completed.

Together under Libra Solutions, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers. The combination of our footprints, relationships, technology, and funding power solidifies our combined companies as the premier leaders in medical lien, medical legal, Pre-Settlement funding, and inheritance industries.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Servicing Operations: 10 years (Preferred)

Ability to Commute:

• Las Vegas, NV 89147 (Preferred)

Ability to Relocate:

• Las Vegas, NV 89147: Relocate before starting work (Required)

Work Location: In person