Vice President Of Revenue Cycle

United Musculoskeletal Partners is seeking an VP, Revenue Cycle Management. This position will be responsible for assembling and leading a high-performing team, deploying a customer-centric approach to the Revenue Cycle components, and enabling United Musculoskeletal Partner to achieve its overall strategic and financial goals.

This position is responsible for day-to-day operations and the planning, development, and implementation of policies, objectives, and initiatives for multiple sites. This position reviews and implements systematic approaches to maximize revenue and cash flow, to ensure results are consistently delivered. This position is also responsible for providing leadership, management, and development of the operations team. The position is responsible through influence and direction to meet United Musculoskeletal Partners performance expectations. This position is required to communicate organizational values and positive leadership to all associates within the organization. The VP, Revenue Cycle Management will report to the Chief Revenue Officer. ·

Oversight of Operations, including but not limited to:

· Develop Key Performance Indicators

· Direct oversight to improve operational performance in both the individual site’s setting and the centralized environments.

· Provide overall direction for successful completion of projects.

· Responsible for management of Revenue Cycle On-Site Directors and direct authority of all leadership involved in Revenue Cycle operations. This includes but is not limited to:

· Performance evaluation Skill set enhancement Accountability to KPIs

· Develop/adhere to specific objectives and performance standards as defined by Corporate in each area of responsibility

· Coordinate with leadership on process initiatives such as AR aging, denial management and self-pay collections / patient experience improvement.

· Assist leadership in understanding back-office metrics, tools, and reports. Facilitate the monthly onsite meeting to review the MOR. Monitor AR aging and identify process issues/improvements in areas such as billing, collections, overall vendor performance, collection agency, and payment compliance

· Monitor bad debt and identify process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility, HIM, and Case Management

· Participates, drives, organizes sales opportunities and deliverables surrounding Revenue Cycle.

· Monitor cash flow to ensure achievement of goals

· Provide weekly and monthly reports as requested

· Inform leadership of any significant issues in the Patient Access and Back Office areas (e.g., Pre-registration delays, pre-authorization backlogs, cash posting backlogs, cash delays etc.) and monitor progress to resolution

· Proactively plan for succession in key positions and lead the planning for coverage when vacancies occur (utilize float pools where applicable) to eliminate negative impact to facilities experiencing vacancies. Participate in candidate identification and consideration when filling open positions.

· Lead the process for onboarding new leadership at assigned locations

· Perform staff reviews and prepare performance documents for direct reports

· Participate in monthly conference calls; provide updates on a rotational basis and highlight key challenges and/or successes to share best practices across company.

· Attend calls to obtain latest information on corporate initiatives and provide appropriate updates.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

· Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.

· Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focus on retention of high performers.

· Delegation - Successfully shares authority and responsibilities with others to move decision-making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.

· Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.

· Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).

· Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

· 7 to 10 years of Physician Revenue Cycle Leadership at AVP or above

· Multiple states, multiple locations Exhibits strong strategic, analytical, project management, communication, and team leadership skills.

SKILLS/ABILITIES

Willingness to learn new technology, tools, and procedures to address short-term and long challenges.

· Ability to build and maintain relationships with key internal and external stakeholders.

· Participates in the organization’s continuing reassessment of its growth and operational efficiencies.

· Communicates effectively while presenting complex information to technical and non-technical audiences.

· Demonstrates the ability to maintain standards of confidentiality.

· Understanding of organizational context and the ability to identify and engage relevant stakeholders to remove barriers.