Vice President, Digital

At Oncourse Home Solutions (OHS), we are a people-centric organization. We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

We’re innovators, dreamers, problem solvers, and community leaders. Our passion for empowering customers to confidently run their households is what drives us. When our clients need help with home maintenance, repair, or coverage, we’re there. This is what it means to be an Oncourse Super. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we’re in this together, to stay on course. That’s what it means to lead like a Super.

As a leader in the U.S., providing home warranty and home repair services, operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset — their home.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law.  OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Our office environment is a key driver of our company culture and employee experience. A regular in-office hybrid model is required (generally in-office T-TH and remote M & F).

Reporting to the Chief Marketing Officer and serving on Marketing Leadership Team, the VP, Digital will be responsible for strategic thought leadership leading to significant top and bottom-line business growth where the digital experience is brand-accretive—to articulate the digital strategy for the enterprise’s current and future lines of business that’s integrated to overall Marketing strategy and ladders up to corporate strategy including brand position, mission, vision, values, and to efficiently and effectively drive execution of that plan via the Digital team, the larger Marketing organization, other key partner functions (Ops, Call center, IT, Finance, Business Development), and outside agencies and vendors. Our goal is to transform the company from an affinity-based, DM-led strategy to an omnichannel strategy that is in many cases digitally led. The role encompasses both customer acquisition/monetization as well as the entirety of the digital experience for prospects, customers, contractor partners and utility partners.
This position is responsible for the budget/plan development, KPI measurement criteria, and achievement of digitally-driven operating and financial goals relating to new customer acquisition, cross-sell, retention, LTV, and LTV/CAC targets—including paid/earned/owned media programs, and overall yield management/customer experience on our digital properties. This position is responsible for leadership of the internal digital team and any digital agencies/vendors.

Bachelor’s degree preferably in digital, e-commerce, marketing, or business