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Form of workJob Description
Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.
We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.
About You:
- You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
- You CARE deeply for your customers. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
- You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
- A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
- You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
- You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
- INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.
If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.
Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.
Vice President - Customer Success, Large Client Segment
Employer Direct Healthcare is looking for a VP of Customer Success to lead our Large Client Segment in the Account Management Department.
This is a new position within the organization that is designed to create exceptional relationships with our Large Segment Clients (25K+ EE's). This is a critical role that directly influences revenue and success of our largest clients.
Key Responsibilities:
Client Relationship Management:
- Build and nurture strong relationships with our large employer clients
- Understand client needs and align our services to meet their objectives.
- Act as the primary point of contact for key clients.
Revenue Growth:
- Develop and execute strategies to drive revenue growth within the large employer portfolio.
- Identify opportunities for upselling and expanding our services
- Ensure revenue targets are met and exceeded.
Client Retention:
- Focus on renewing and retaining high-value strategic accounts.
- Implement retention strategies to ensure a solid client base.
- Address client concerns and issues promptly and effectively.
Team Leadership:
- Lead and mentor a team of dedicated account executives and managers.
- Create a collaborative and high-performance team culture.
- Provide coaching, training, and support for professional growth.
Operational Excellence:
- Drive operational efficiency and excellence within the client success team.
- Establish data-driven systems for performance management.
- Develop and implement standardized processes to ensure consistency in client service.
Strategic Planning:
- Define clear goals, strategies, and plans to achieve and exceed revenue targets.
- Continuously evaluate and adjust strategies to meet changing market dynamics.
Reporting and Communication:
- Regularly report progress to the executive leadership team and other client success leaders
- Provide insights into market trends, client feedback, and opportunities for improvement.
Cross-Functional Collaboration:
- Collaborate closely with sales, marketing, network, member services, and other departments to ensure a unified approach.
- Work together to deliver exceptional value to our clients.
Requirements:
- Proven track record of driving client success within growth stage companies
- Strong experience in managing teams that partner with large enterprise clients
- Leadership experience with a track record of building and developing high-performing teams
- Exceptional communication and interpersonal skills.
- Strategic thinker with the ability to analyze data and make data-driven decisions.
- Demonstrated ability to work in a fast-paced environment.
- Healthcare industry knowledge and experience is a plus.
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
Location: Remote | United States
Employer Direct Healthcare does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
