Address
Form of workVeterinary Receptionist
Tender Care Animal Hospital
Tender Care Animal Hospital
Gretna, NE
We are looking for a receptionist to join our growing team. This individual will be an integral part of the development of client relationships and will assist the Hospital Manager, Medical Director, and Lead Veterinary Technician in ensuring efficient hospital operations. Our ideal candidate will foster positive cross-departmental relationships.
We believe in a Whole Person Approach when it comes to our veterinary teams. This includes a living wage for all hospital Team Members, best-in-class benefits, mental health support, and continuous education. Investing in our teams and sharing the growth that they are instrumental in driving are top priorities, which is why every Team Member is eligible to participate in our revenue sharing program as well. All positions come with growth opportunities – whether you are seeking skill development to advance your career or to build additional capacity to better service your community, we custom tailor plans for each Team Members career journey.
Job Responsibilities:
- Oversee process of patient admissions and discharges
- Ensure that hospital flow is efficient and effective
- Collaborate closely with Lead Veterinary Technician, Hospital Manager, and Medical Director to determine opportunities for operational improvements
- Maintain strong understanding of veterinary products and medications, including prescription medications, veterinary diets, over-the-counter medications, and supplements
- Work with Medical Director and Hospital Manager to review and respond to client concerns
- Checking patients in, discharging patients, invoicing
- Provide customer service such as greeting customers, answering questions, processing incoming patients, and handling payments
- Answer phone calls which may include answering questions, scheduling appointments, and recording messages for doctors and staff
- Handle incoming and outgoing mail and email
- Update patient charts
- Enter data into computerized billing program
- Retrieve prescriptions
- Assist with pet supply purchases such as food
- Maintain the cleanliness of waiting room
- Retail sales
- Other duties as assigned
Skills / Qualifications:
- High School Diploma or relevant education and work experience
- Exceptional verbal and written communication skills
- Customer Service
- Organizational Skills
- Tech Savvy
- Team oriented
- Ability to multi-task is a must
- Experience in the veterinary field is preferred, but not required. We are willing to train the right candidate.
Benefits:
- Best-in-class health, vision, and dental insurance
- Short-term and long-term disability
- Life insurance
- 401k with match
- Employee assistance program with a licensed social worker on staff
- Paid time off
- Free continuing education through our own learning institute
- Pet care discount
- And more!
