Veterinary Receptionist

Overview:

Are you an independent, outgoing individual with experience in veterinary medicine customer service who wants to make a difference in the lives of pets and their people as the front desk face of a veterinary clinic? If your dream job is working with animals and the people who love them, look no further! We are a fast-paced mid-sized clinic that has been serving the area’s dogs, cats, and other small animals for over 30 years. We are seeking a motivated, experienced individual who is excited to continue in this field. If you would enjoy being part of a team dedicated to providing excellent medical care to cherished animal companions, join us! This is a full-time position and you can expect to be scheduled for approximately 35 hours per week.

Please submit a resume and cover letter. Priority will be given to applications that include a cover letter giving details about the applicant's previous experience working in the veterinary medicine and customer service fields.

Hours for this position are:

8:15 am to approximately 6:30 pm Monday, Tuesday, Thursday

8:15 am to approximately 5:30 pm Friday

7:50 am to approximately 1:30 pm the second and fourth Saturday of the month

The Clinic is closed on Wednesdays and the first, third, and fifth Saturdays of the month.

Experience and Education:

• Candidate must have experience working in a veterinary clinic/hospital
• Candidate must have at least 2 years of experience working in a customer service industry
• Candidate must have a high school diploma or equivalent

Ideal Candidate’s Knowledge, Skills, and Abilities:

• Excellent in-person and telephone communication and client service skills
• Be friendly, outgoing, and people-oriented
• Ability to work individually and as a team player
• Ability to take direction
• Be well groomed and organized
• Have sound decision making skills
• Be able to multi-task while working under stressful conditions
• Ability to pay close attention to detail
• Strong computer skills; comfortable learning new software (Avimark)
• Be punctual and have reliable transportation
• Be able to lift 40 lbs unassisted

Job/Work Type:

Full-time, in-person only

Benefits:

• Paid time off
• Health insurance
• 401(k)
• Paid holidays

Position Overview:

The primary role of the Receptionist is to ensure that our clients and patients experience top-notch customer service and excellent patient care, whether in person or over the phone.

Tasks Include:

• Greeting clients with a smile
• Coordinating the flow of pets and clients in the lobby and exam rooms and soothing distressed owners
• Coordinating and scheduling appointments, surgeries, and laboratory work; providing clients with appointment reminders and any special instructions; monitoring the schedule for changes and filling or re-scheduling appointments as needed
• Answering multi-line phones
• Identifying potential emergencies over the phone or in person and scheduling or referring those appointments appropriately
• Accurately processing client transactions
• Responding to inquiries about the range of services the Clinic provides and the species it treats
• Proficiency in a variety of administrative skills including data entry, making postings to accounts, filing, faxing, emailing, and using various office equipment
• Knowledge of small animal practice to include wellness, vaccine schedules, preventative medications, routine lab work, basic veterinary medicine terminology, and the ability to discuss these confidently with clients
• Maintaining a neat and clean facility
• Occasionally helping with holding animals

Please include a cover letter

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Day shift

Work setting:

• In-person

Application Question(s):

• Are you unavailable for any hours listed in the job posting? If so, list the hours you cannot work.

Education:

• High school or equivalent (Required)

Experience:

• Veterinary experience: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: In person