Veterinary Receptionist

About us

We are proud to be a locally owned Veterinary Clinic. The 2 clinic owners are women Veterinarians with 45 years of clinical experience. We build lasting relationships with our clients and their pets through education and continuous follow up care.

Country Club Veterinary Clinic is hiring for the position of Receptionist/Customer Service Representative

The perfect candidate would be a self starter, quick learner, "people person" that can keep a positive attitude under pressure.

The receptionist will handle phone calls and client-facing duties as well as general reception desk tasks. When our clients call or arrive at our clinic, we want them to hear a friendly un-rushed voice, and find a friendly, smiling face and a helping hand. The ideal candidate has excellent communication and multitasking skills, a positive attitude, a strong work ethic, and the ability to remain calm in a fast-paced environment. Candidates must be able to communicate with technicians, clients and doctors.`

Applicants should have the ability to adapt quickly and work well individually without direction. You must have a neat, clean and professional appearance. We are seeking highly qualified, positive, motivated, compassionate and proactive individuals. Applicants should understand that this position is not a desk job and requires constant movement, proactive thinking, multitasking and thinking ahead.

Duties include but are not limited to:

• Answering phones and greeting clients in person.
• Determining the clients needs quickly and efficiently
• Checking clients in and out using veterinary software Avimark
• Retaining records from other clinics via email
• Confirming/rescheduling appointments
• Accepting cash, credit and care credit payments
• Providing excellent customer service at all times
• Relaying messages in a timely manner
• Provide basic information to clients regarding services, pricing, and policies
• Understanding and using medical terminology, abbreviations, and pharmaceutical names
• Cleaning and other duties as assigned.`

Skills:

• Excellent communication and customer service skills
• Seamless phone etiquette
• Detail-oriented
• Efficient in tasks
• Organizational skills
• Energetic ability to handle and execute multiple requests simultaneously
• Tactfully manage stress levels
• Calmly engage with sad or angry clients
• Honest and accountable
• Desire to improve professionally and personally

Some weekend and holiday shifts are required to assist with the boarding animals.

We are only looking for individuals with an excellent work history. We want to hire dedicated employees who are always on time for their position with no call offs or no shows for employment.

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• Day shift
• Holidays
• No nights
• Rotating weekends

Work setting:

• Clinic
• Hospital
• In-person
• Office

Work Location: In person