Veterinary Receptionist

About us

At Neighborhood Veterinary Centers, we know you love your pets like family. That’s why we’re different.

We offer quality vet care at prices you can afford—so you can rest easy, knowing your pets are getting the care they need without breaking the bank.

We sincerely hope you join us on our mission to strengthen communities by being good neighbors with an unwavering commitment to pets. What does it mean to be a good neighbor? It means that we are accessible. We have integrity. We are generous. We are collaborative not only within our organization but also with our clients because they know our patients best. We are spirited. We are dedicated to serving our communities.

Neighborhood Veterinary Centers (NVC)

Position: Veterinary Receptionist

Schedule: Full-time

Welcome to the Neighborhood

At NVC, we can sum up our mission with three simple words: It’s about time. We take the time to get to know every pet and their family – because nobody should feel like they’re putting their loved one in the hands of a stranger. We take the time to check on our patients and adjust treatment plans, so every pet is always on the right track. And we take the time to ensure the small-town values and details that got us here are always present in what we do.

From recent graduates to seasoned professionals, every team member who joins our family believes in taking the time. That’s how we bring innovation and heart together to give our communities the very best – and our employees the promise of a fulfilling career unlike any other in the veterinary field.

The Veterinary Receptionist We’re Looking For

You will be a pawtner to our veterinarians, helping to support them in upholding high-quality care, advocating for pets and educating clients. This position requires you to know the fine nuances between different animals. For example, you should understand that dogs have owners and cats have staff. You should also understand that your calling goes beyond a job title – and you’re not only willing, but excited to step up to the challenge.

Primary responsibilities: welcoming anyone entering the property with a friendly, warm greeting, providing exceptional service to internal and external clients through maintaining a consistent professional and approachable demeanor and taking responsibility for seeking solutions to problems.

ESSENTIAL RESPONSIBILITIES AND TASKS

-Greets and makes eye contact when entry door opens to offer every client, visitor or associate a warm and professional acknowledgement immediately upon arrival.

-Monitors lobby for soiling or clutter and arranges clean up as needed.

-Answers telephones using proper etiquette and tone as determined by established standards.

-Prepares medical records one day prior to appointments.

-Attaches loose forms to medical records and files promptly.

-Purges old medical records according to policies.

-Delivers and sends faxes, email and other correspondence promptly to the correct individual.

-Files records and paperwork accurately according to defined numerical or alphabetical systems.

-Financial Transaction Processing

Commitment Beyond Qualifications

Like all associates, we look to our Veterinary Receptionists to embrace our Six Core Values - Accountability, Compassion, Excellence, Innovation, Integrity, and Teamwork. As much as we value on-paper qualifications, we actively seek out Veterinary Receptionists who thrive on delivering outstanding client and pet experiences. At Neighborhood Veterinary Centers, we take pride in hiring passionate Veterinary Receptionists who:

• Advocate for the wellness of pets
• Contribute to an engaging hospital environment and positive team dynamic

Benefits (because we care for those who care)

Just like we believe our patients deserve the best, we want you to know how much we care about you, too. That’s why we offer a diverse range of benefits and programs, including personal wellness and professional development, that help you take care of yourself and your family.

We’re All About You

When you join the NVC team, you’ll see that the competitive salary is only the beginning. We offer savings, health and insurance benefits, including 401(k) participation and employee discounts on pet care. Plus, you’ll enjoy medical, vision, dental, life and disability insurance based on eligibility.

We’re transparent here: We know that like any profession, working in pet healthcare can be stressful sometimes. Our work-life balance benefits and programs – like paid vacation – will help you rest up and recharge when you need it.

And that’s just a snapshot. Bring us your ideas – we are always ready to hear them.

We’re invested in finding the right Veterinary Receptionist, because we know that you’ll make a huge impact at NVC. In return, we commit to supporting the wellness of our people and our profession.

Let’s roll up those sleeves – it’s time to get started.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Receptionist: 1 year (Required)
• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Relocate:

• Lake Charles, LA 70601: Relocate before starting work (Required)

Work Location: In person