Veterinary Receptionist

Company Description

Labahn Veterinary Hospital has been proudly serving the community since 1946. We believe in nurturing the human-animal bond and creating a harmonious relationship between people and animals. Our 3 veterinarians work hard to practice progressive, state-of-the-art medical quality with a focus on companion animals in the Fort Smith, AR and surrounding areas. We offer many services to provide the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, In-House Diagnostics, Digital X-Ray, Laser Therapy, and more.

To learn more about us click here. 

Job Description

Job duties include, but are not limited to:

A Veterinary Receptionist is responsible for the “Front of the House.” The responsibilities vary with current needs of the hospital staff, the season of the year, and the individual abilities demonstrated by the employee.

The Veterinary Receptionist is responsible for ensuring that our hospital runs smoothly, our clients’ needs are met, and, most importantly, that our patients receive the very best medical care we can offer. Receptionists are the first faces the public sees and therefore our direct representatives of the hospital and first impression.

MAJOR DUTIES

• Telephone Skills

• Hospitality

• Veterinary Knowledge

• Schedule Management

• Admitting Patients

• Discharging Patients

• Marketing/Client Education

• Computer Knowledge

• Personal Conduct

• Attendance/Punctuality

• Organization/Time Management

• Cash Handling

• Client Communication

• Teamwork

• Recordkeeping/Filing

• Attitude

OTHER DUTIES

• Greeting clients in a polite and appropriate manner
• Answering phone calls
• Checking patients in and out and filling out check in cards fully
• Processing payments
• Giving out proper paperwork and consent forms
• Knowledge of the procedures used for receiving, treating, and scheduling patients.
• Professional, cheerful, and helpful attitude when contacting pet owners.
• Educate clients on various forms of parasite preventions.
• Knowledge of patient files, vaccine schedules, and routine needs.

         PHYSICAL EFFORT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms.

  WORK ENVIRONMENT

  While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.

   

Qualifications

We’re looking for:

        SKILLS AND KNOWLEDGE:

• Knowledge of the procedures used for receiving, treating, and scheduling patients.
• Professional, cheerful, and helpful attitude when contacting pet owners.
• Educate clients on various forms of parasite preventions.
• Knowledge of patient files, vaccine schedules, and routine needs.

SPECIAL WORKING CONDITIONS
+ Ability to sit or stand and work at a computer for long periods of time.
+ Ability to be confident around animals (i.e., dogs, cats, birds, reptiles, etc. Candidate to confirm species treated with practice leadership for additional clarity.)
+ Client needs and work volume may occasionally require more than 40 hours per week to complete essential duties of this job. This position may require special working hours, including working weekends, evenings and/or holidays.
+ Must have mental capacity and processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
+ The noise level in the work environment is moderately high. Ear plugs will be available upon request. 
+ Job requires sufficient ambulatory skills in order to perform required duties while working.
+ Ability to sit, stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
+ Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate other equipment as required.
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
+ Hospital teammates are routinely exposed to a variety of animals that may bite, kick or scratch, and on occasion, may be exposed to anesthesia, radiation, biological or zoonotic hazards and/or medication/controlled substances.

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin