Veterinary Assistant

About Heritage Animal Hospital
At Heritage Animal Hospital, we believe in the importance of building strong relationships with our clients. We do this through communication, education, and understanding. We pride ourselves on supporting our community by offering the highest level of care and empowering our clients to be excellent pet owners.

Our clients are very committed to their pets’ care. They love that we are a Fear-Free Practice, dedicated to providing nose-to-tail recommendations. We enjoy a diverse medical and surgical caseload and perform a significant amount of dentistry. We are equipped with state-of-the-art technology such as digital radiography, dental radiography, therapy laser, and an in-house laboratory. If you enjoy being thorough in recommendations and client discussion, you will love our collaborative culture!

Position Purpose

The Veterinary Assistant assists the veterinarians and technicians with patient care and treatment, monitors hospitalized pets, maintains inventory, prepares prescriptions, performs routine in-house laboratory work, educates clients regarding veterinary care and procedures, and assists with surgical procedures.

Veterinary Assistant Competencies

· Patience & Compassion: Remaining professional while still making teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.

· Collaboration & Teamwork: Carefully coordinating actions with veterinarians and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.

· Communicating: Conveying instructions to clients and teammates to ensure successful patient care.

· Active Listening: Following the instructions of veterinarians and sometimes patient owners. Picking up the needs of veterinarians and teammates based on prior experiences and feedback.

· Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.

· Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

· Assist veterinarians in the practice of veterinary medicine and surgery and other tasks as needed.

· Assist veterinarians in outpatient exams by taking histories, vital signs, and weights, as well as providing client education.

· Prepare patients for surgery and monitor vital signs of the patient during surgery.

· Obtain blood, stool, and other samples; perform in-hospital laboratory testing and prepare specimens for outside laboratories.

· Take, develop, and maintain radiographs following proper safety procedures.

· Provide basic animal handling and restrain animals during exams.

· Administer and monitor medications, anesthesia, vaccines, and treatments at the discretion of the veterinarian.

· Clean and straighten exam rooms, treatment, and lab areas; restock exam rooms with supplies. Assist other team members to keep the public areas of the practice clean; clean and maintain all medical equipment.

· Demonstrate warmth, courtesy and professionalism in all interactions with clients; exercise compassion and care in all interactions with patients.

· Communicate with veterinarians and practice team members including client discussions, patient plans, client concerns, etc.

· Any other duties as assigned.

Requirements / Qualifications

· Previous veterinary experience preferred

· Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance

· Practice OSHA safety techniques including proper PPE

· Basic math and the ability to calculate medication dosages

· Basic computer skills, familiarity with MS office applications, etc.

· Strong communication skills to ensure patient safety

Benefits Offered

· Paid time off

· Health, dental, and vision insurance

· Retirement benefits (401k, Roth k and matching)

· Bonus incentive

· Career and professional development

· Employee Assistance Program

· Employee Referral Program