Vendor Collections Management Team Lead

Introduction

Do you have the career opportunities as an Vendor Collections Management Team Lead you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as an Vendor Collections Management Team Lead where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Vendor Collections Management Team Lead is responsible for the training, support and day to day work flow management of the VCM Representatives.

What you will do in this role:

• Provides on-going training, coaching, and support to VCM Reps.
• Responsible for assembling and allocating daily work assignment to VCM Representatives.
• Assists VCM Manager with annual performance reviews for staff.
• Monitors Bankruptcy Exceptions, VCM Pool Completion, CWF and eRequest aging stats (daily) to ensure results remain within corporate policy/guidelines.
• Tracks and monitors VCM Rep productivity (daily).
• Performs monthly quality audit reviews on accounts assigned to VCM Reps as required by Corporate/SSC policy.
• Researches and responds to account inquiries and escalations from SSC management, SSC legal team, facility management, patients, vendors, etc
• Review correspondence queues in the CWF system, taking appropriate action and documenting account accordingly.
• Audits accounts approved for legal pursuit by VCM Reps to ensure accounts appropriately qualify for legal based on SSC policy and that all necessary paperwork is provided to the attorneys.
• Acts as patient account witness at court proceedings (if requested by Director).
• Handles agency and legal related inquiries from the Customer Support Team.
• Monitors prelist to ensure weekly/monthly completion by required entities.
• Monitor’s all self pay A/R, and collaborates with management to ensure proper account placement with collection agencies and timely agency close‐ backs.
• Coordinates with VCM Manager to maintain account placements numbers, inventories, invoice amounts.
• Initial approval for all vendor invoices.
• Perform VCM staff quality reviews as required by Parallon/SSC Policy.
• Facilitates completion of regular inventory reconciliations (at least monthly) for all vendors including eligibility, early out, bad debt, and 3rd party liability, etc
• Approve charity write-offs based on threshold by reviewing account notes for appropriateness.
• Assist team members with questions, concerns, and complaints from insurance companies, patients, and other personnel.
• Assist managers in working with agencies.
• Assist with developing agency goals and actions plans.
• Provides administrative support by managing PTO requests, ordering supplies, and remote support for WFH employees.
• Responsible for daily operations and review of TPL\MVA attorney requests, as applicable.
• Handles written correspondence regarding estates and bankruptcies from patients and/or vendors.
• Responsible for management of all Medicaid Eligibility related processes.
• Practice and adhere to the “code of Conduct” philosophy and “Mission and Value Statement”.
• Other duties as assigned.

What qualifications you will need:

• High school diploma or GED required.
• 1 year of related experience required.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Res Coor Team Lead opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.