Vdi Engineer

Job title:VDI Engineer
Reports to: VP, Service Management
Department: Cloud Platforms
Location: Alpharetta, GA or Remote
Grade: 17
Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.
Job Summary: We are seeking a highly skilled & motivated VDI Engineer to join our team. In this role, you will ensure the reliability, stability, and availability of VDI systems in a 24/7 production environment.You will be responsible for the administration, configuration, and maintenance of all such systems within a multi-site environment. This role is a full-time position that includes a hybrid work arrangement, combining both remote and on-site work if located in the Alpharetta area, or the option of working entirely remote if you're outside our headquarters.

RESPONSIBILITIES:

• Manage daily ticket operations, including Moves/Adds/Changes for users, security groups, permissions, etc.
• Patching Horizon components, testing and releasing base images on a monthly basis.
• Adhere to ITIL-based approval processes.
• Participate in bi-weekly meetings with the cloud team to discuss ongoing and upcoming tasks.
• Contribute to predetermined projects focused on updating Horizon and related components, as well as implementing improvements for the Horizon environment.
• Foster innovation by exploring areas for process enhancement and proposing changes, promoting a proactive "find a need, fill a need" mindset.
• Dedicate time to self-improvement and skill development regularly to facilitate personal growth.

MINIMUM REQUIREMENTS:

• 2-3 years of experience as a VMware Horizon VDI Engineer.
• Experience working interactively with business customers resolving day to day VDI related issues.
• Experience supporting and maintaining Horizon Connection Servers, Unified AccessGateways, AppVolumes, and DEM.
• Direct involvement over troubleshooting issues related to Horizon VDI components.
• Hands on experience supporting and maintaining Windows 10 operating system in a VDI environment.
• Hands-on experience maintaining Windows Server 2012R2 and later, preferably 2016and above.
• Working knowledge of configuring and implementing AD group policies, DEM, DHCP,DFS, DNS.
• Hands-on experience with VMware vSphere 6.7 and later.
• Experience creating technical documentation.
• Ability to multi-task in a fast-paced environment.
• After-hours support rotation and implementation as needed.

PREFERRED REQUIREMENTS:

• Linux is a plus.
• Experience with PowerShell a plus.
• Experience with ControlUp is a plus.
• Providing 24/7 operational support for production environments.
• Experience upgrading and patching the Horizon and Windows environments to meet security, audit and business requirements.

Compensation & Benefits:

• Compensation range: $73,000 - $100,000
• Unlimited PTO after year 1 (3 weeks to start)
• Medical, Dental & Vision
• 401k Match
• Education Expense Reimbursement
• Gym Membership Reimbursement
• HSA and FSA
• Employee assistance program (EAP)

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).