VASH & EHV Housing Specialist

The VASH & Emergency Housing Voucher Program (EHV) Housing Specialist is responsible for providing direct customer service and some supportive services to the VASH & Emergency Voucher Program Participants of the Housing Choice Voucher Program (HCVP).

The VASH & EHV Housing Specialist is assigned to a portion of VASH & EHV Program Participants within HCVP and performs a variety of duties. These duties include, but are not limited to: coordination of and conducting client interviews, issuance of vouchers, processing rent determinations, handling HAP contract terminations/renewals, annual and interim recertifications; communicating with program partners from Veteran Affairs (VA), Continuum of Care (CoC) and other Victim Service Providers (VSP) which may require face to face onsite or virtual weekly meetings, or as often as needed to provide assistance to VASH & EHV clients to ensure that clients are in compliance with the Housing Choice Voucher Program requirements. Requires good interpersonal, oral, and written communication skills; the ability to effectively communicate and interact with individuals of varying social, cultural, professional, and educational backgrounds including the ability to effectively deal with individuals who may be mentally challenged, the ability to act with tact, good judgment, and discretion; and to maintain confidentiality.

Essential Duties & Responsibilities

• Provides exceptional direct customer service to assigned VASH & EHV participants, landlords, VA Case Managers, CoC and VSP’s participating in the Housing Choice Voucher Program; respond to inquiries and requests from participants, landlords, VA Case Managers, CoC and VSP’s and the general public.

• Collects, reviews and processes data specific to assigned functions within required timelines; calculates tenant rents and housing assistance payments in accordance with established operational procedures.

• Interfaces directly with program participants, property owners and VA Case Managers, CoC and VSP’s as needed to conduct interviews; collect paperwork; and resolve issues, complaints or problems.

• Documents all tasks completed in the appropriate participant file in computer system; maintains hard documentation for all transactions in a neat and organized manner in accordance with established file requirements.

• Responsible for timely and accurate follow-ups to complete tasks; opens, reviews and acts upon all mail received within established timelines; utilizes only agency approved forms, letters and correspondence; assures that all correspondence issued is the correct and most recent version.

• Calculates HUD-required rental contribution from eligible tenant families and the amount of the monthly Authority housing assistance to the owner in accordance with HUD requirements for a tenancy under the voucher program.

• Responsible for accurate document management process for all assigned controlled documents.

• Contributes to assigned team; actively participates in team meetings, process improvements and other special projects; collaborates with and supports all team members and follows through on initiatives and assignments as directed.

• Embraces and supports all initiatives, policies and procedures within the HCV department; implement all new requirements in accordance with established guidelines.