Job Overview:

A Valet position with FirstService Residential requires a passion for people and dedication to providing superior customer service at all times within a luxury residential setting. The Valet position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis the Valet will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge.

Working as a FirstService Residential Valet means that your focus is to ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience. The Valet is a key member of the Concierge team and is responsible for providing a positive first and last impression to residents and guest when they arrive to and depart from the property. The Valet is expected to proactively approach, greet and acknowledge all residents and guests in a friendly, professional manner and provide quick, responsive customer service.

Your Responsibilities:

• Receives and secures packages for residents.
• Checks in building vendors who are doing work on the property
• Monitor cameras to ensure security of the garage
• Parks and retrieves resident and guest vehicles from specified areas in a safe and efficient manner.
• Capable of operating both automatic and manual transmission vehicles.
• Provides claim check and instructs residents and/or guests on how to reclaim vehicles.
• Demonstrates superior customer service at all times and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Provides prompt and knowledgeable service to all residents and guests.
• Able to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time.
• Maintains daily logs, incident reports, records and forms.
• Provides accurate and timely documentation of incidents reports, activity logs and status including claim checks, vehicle damage, statements, and conditions which require attention and/or repair.
• Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
• Willing and able to walk resident dog upon request and clean up after the pet when needed.
• Adheres to FirstService Residential's standards for resident and guest services.

Skills & Qualifications:

• Education/Training:
  • Must have a valid drivers license
  • High school diploma or equivalency required.
  • Two to three years of industry experience preferred.
  • Must possess excellent verbal and written communication skills.
  • Must possess strong organization skills with the ability to effectively manage multiple, competing priorities while remaining composed and professional.
  • Must be friendly, courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests.
  • Must be able to work independently with minimal supervision.

• Experience/Knowledge/Abilities:
  • Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices, ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadline. Must be a team player. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.

Physical Requirements:

• Special Requirements:
  • Physical demands include ability to lift up to 10 lbs. Standing, sitting, walking. The employee is required to work at a personal computer for extended periods of time.

• Physical Requirements:
  • Frequent need (66% to 100% of time) to perform the following physical activities:

Example:

• Writing/typing - Corporate/inter-office, resident communications
• Grasping/turning - Telephone, doorknob use
• Finger dexterity - Operation of office equipment
• Lifting/carrying - Paperwork, deliveries, books, files, misc.)
• Attendance – Regular and predictable

Example:

• Over 25lbs. - Rare need (less than 1% of time)
• Between 10-25lbs. - Occasional need (1% to 33% of time)
• Less than 10lbs. - Frequent need (33% to 66% of time)

• Vision Requirements:
  • Frequent need (66% to 100% of time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small detail.
  • Frequent need (33% to 66% of time) to see things clearly beyond arm's reach (inspecting property, neighborhood survey)

• Hearing Requirements:
  • Frequent need (66% to 100%of time) to communicate over telephone and in person with vendors, corporate and resident staff, residents and prospects.

• Speaking Requirements:
  • Constant need (66% to 100% of time) to verbally communicate with home owners, vendors, and staff.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:$18 - $20 / hour

Disclaimer:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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