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Form of workUST is looking for an UX Researcher, who will support by working with product designers and product managers throughout the entire product development lifecycle, from identifying foundational user needs during the discovery phase to measuring impact on the user after a product or feature has launched. The UX Researcher will serve as a voice for the user, utilizing broad skills in both qualitative and quantitative research to facilitate a user-centered design process. In addition, will help scale user research by joining a team of user researchers within a growing tech and design space.
The team will work with a diverse set of internal and external business partners to understand, improve, and test varied products and designs. The candidate should also have experience working in an Agile environment. Experiences Required for This Role UX Research At least 3-5 years of experience and use cases with the following: Conduct primary and secondary user research Conduct and evaluate quantitative and qualitative research Perform market and ethnographic research Work closely with cross-functional teams to identify and evaluate research topics Plan and implement user research strategies and methodologies Advocate research findings to diverse audiences through written and oral presentations Mentor and coached junior UX researchers on the team Perform usability studies with consumers Ask questions, gather data, and analyze data Use a diverse set of UX research tools User Acceptance Testing Building and running tests to confirm the service or product meets user and stakeholder needs Help Client problems while the service is being developed, not once it is live and online.
Checking the operating environment to make sure test results are valid Helping increase user and agency confidence in future service or product delivery Helping reduce the risk of reputational damage Recruiting and leading testing groups Running research sessions with users Understanding accessibility issues by engaging the team to build with equality in mind Digital Platforms, Tools, & Discipline Working with enterprise-scale digital platforms and products Using productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS Teams, Confluence Performance in Complex Situations: Communication and collaboration with partners Encouraging an interactive, cooperative, collaborative, and customer-focused work environment Additional Skills & Qualifications Ability to share research results quickly and effectively Ability to perform all research-related tasks including research, planning, evaluating, and iteration Ability to formulate specific, answerable, and practical questions Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions Experience with remote testing tools A strong desire for creative problem-solving with a positive attitude Excellent time-management skills Knowledge of best practices for user experience research and testing Willingness to participate in ethnographic research and interviews Performance in Complex Situations
