Ux Researcher

Eclaro is currently recruiting for a UX Researcherfor a of data analytics company in Chicago, IL. This is a direct hire with our client.
Our client uses product intelligence to empower their industry clients with wellness-focused data technology. If you're up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:

• A UX Researcher to join the rapidly growing Design & UX team at client.
• As a UX Researcher, will be directly responsible for leading user research activities across multiple products and applications uncovering rich insights and unmet user needs.
• The ideal consultant will be fierce advocate of people who use the products and an expert in different types of research methodologies (qualitative and quantitative) such as field studies, interviews, persona development, focus groups, surveys and journey maps.

Responsibilities:

• Work closely with product managers, designers, and business stakeholders to research and build usable, useful and delightful experiences.
• Design and conduct qualitative and quantitative user research (focus groups, 1x1 interviews, usability studies, surveys, and data assessment).
• Create comprehensive service blueprints to visually represent end-to-end service processes, identify touchpoints, and highlight areas for optimization and improvement.
• Develop user personas and journey maps providing deep customer insights on gaps, pain points and opportunities.
• Conduct competitive research and analysis, identify industry standards and trends.
• Lead all phases of user research including recruiting, scheduling, testing scripts, performing the research, synthesis and readouts.
• Present findings and actionable insights in compelling ways that will help team’s product / design decisions or further research.

Qualifications:

• 3+ years of professional experience in user research on digital products and services.
• Demonstrable knowledge of qualitative and quantitative research methodologies, evaluation techniques and analysis such as 1x1 interviews, focus groups, field research, journey maps, usability studies, survey research, card sorts, service blueprints and creation of user profiles and personas.
• Experience conducting user / stakeholder interviews and tests using UserZoom, Maze, UserTesting.com or similar platforms.
• Experience interpreting quantitative data from Google Analytics, Adobe Analytics, Pendo or similar analytics platforms and tools.
• Ability to discuss, understand and negotiate user needs with a non-technical audience.
• Ability to juggle multiple projects and competing priorities in a fast-paced environment.
• Self-motivated, detail-oriented, and a strong Storyteller.
• Expert level proficiency in Miro.

Pay Rate: $75 - $80 / hr.
If hired, you will enjoy the following Eclaro Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Ivy Española
ivy.espanola@eclaro.com
2019423003
Ivy Española | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.