Nature of Work
Responsibility for performing technical aspects of cashiering, customer service, and billing for utilities. Work is performed under the general direction of a lead biller, Operations Division Supervisor, and the Finance Director in the Finance Department.
Essential Functions of Work
- Maintains and processes Utility Billing records.
- Provides customer service and answers customer’s questions.
- Processes payments.
- Reviews and analyzes approximately 22,000 consumption reads collected monthly and downloaded from computerized “guns”.
- Verifies, analyzes and reconciles customer utility accounts.
- Maintains parcel records by setting up billing records for newly annexed areas; maintaining corrections for established parcels; and calculating and implementing billings for all parcels.
- Assists with departmental projects as requested.
Education and Experience
- High School diploma or equivalent.
- Three years of experience in bookkeeping operations, customer service, reception, or banking.
NECESSARY SPECIAL QUALIFICATIONS
- Ability to be bondable and insurable.
- Candidate must possess or have the ability to obtain valid Montana driver’s license.
Requirements of Work
- Substantial knowledge of bookkeeping principles and practices.
- Ability to handle highly sensitive information and data with an absolute degree of confidentiality.
- Extensive knowledge of all facets of Utility Billing and customer service procedures.
- Substantial knowledge of City of Great Falls fiscal policies.
- Ability to establish and maintain effective working relationships with peers, supervisors, and the general public.
CORE COMPETENCIES
- Customer Service
- Accuracy
- Detail Oriented
- Confidentiality
- Ethical
- Multi-tasking
SUPERVISORY RESPONSIBILITY
WORK ENVIRONMENT
PHYSICAL DEMANDS
EXPECTED HOURS OF WORK
TRAVEL
Full-time Employee Benefits
The City of Great Falls offers a complete benefits package to our full-time employee including medical, dental, and vision insurance, retirement/pensions, paid holidays, vacation and sick leave. The City offers life and long term disability insurance to all full-time non-union employees. Union employees receive longevity pay. Optional plans are available for employees, flexible spending account, and 457 deferred compensation accounts.