User Researcher

Overview

If you are looking to build your career with a firm that puts the client first by providing 360 advice designed to last, then Mariner Wealth Advisors is the right firm for you. We actively nurture the next generation of professionals, give back to the community and focus on building a diverse culture where everyone genuinely loves where they work and has the support needed to meet their career goals.

 

We are seeking a passionate and experienced User Researcher to join our team. The User Researcher will play a critical role in gathering insights into the needs, preferences, and behaviors of our clients to inform the design and development of intuitive and impactful digital wealth management solutions. This individual will lead user research activities, conduct usability testing, and collaborate closely with cross-functional teams to drive user-centered design decisions that enhance the client experience and drive business growth.

Responsibilities

• User Research Planning - Partner with product managers, designers, and other stakeholders to define research objectives, hypotheses, and methodologies. Develop research plans and protocols to guide the execution of user research activities, including interviews, surveys, focus groups, and usability testing
• User Insights Generation - Conduct qualitative and quantitative research to gather insights into the needs, goals, and pain points of our clients. Synthesize research findings and distill key insights to inform product strategy, design decisions, and feature prioritization
• Usability Testing - Plan, facilitate, and analyze usability testing sessions to evaluate the effectiveness and usability of digital wealth management products and features. Identify usability issues, gather feedback from participants, and make recommendations for improvements based on user feedback and observations
• Persona Development - Develop user personas and journey maps based on research findings to create empathy and understanding of our clients' needs and behaviors. Use personas to inform design decisions and ensure that digital products are tailored to meet the needs of our target audience
• Cross-Functional Collaboration - Collaborate closely with cross-functional teams including product management, design, engineering, marketing, and customer service to integrate user research insights into product development processes. Advocate for the importance of user-centered design principles and promote a user-centric culture within the organization
• Continuous Improvement - Stay abreast of industry trends, best practices, and emerging technologies in user research and human-centered design. Identify opportunities to enhance research methodologies, tools, and processes to improve the effectiveness and impact of user research efforts

Qualifications

• Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or related field. Master's degree preferred
• Minimum of 3 years of experience conducting user research and usability testing in a product development environment, preferably within the financial services or wealth management industry

Skills & Knowledge

• Strong expertise in qualitative and quantitative research methodologies, including user interviews, surveys, focus groups, and usability testing
• Proficiency in research tools and techniques such as user testing platforms, survey software, and analytics tools
• Excellent analytical and problem-solving skills, with the ability to synthesize complex data and generate actionable insights
• Strong communication, presentation, and interpersonal skills, with the ability to effectively communicate research findings and recommendations to stakeholders at all levels of the organization
• Collaborative mindset with the ability to work effectively in a cross-functional team environment and influence decision-making through the use of research insights

 

Mariner Wealth Advisors is a top-ranked, national wealth advisory firm with locations across the United States. Our mission to put our clients first drives everything we do. 

 

We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance. 

 

Our compensation reflects the cost of talent across multiple US geographic markets. The base pay for this position across all US geographic markets ranges from $70,000.00/year to $90,000.00/year. Pay is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Eligibility to participate in an incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. Roles may also be eligible for additional compensation and/or benefits.

 

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Barron's Top RIA Firms: Barron's awarded 2023 #4, 2022-2020 #5, 2019 #4, and 2018 #3 rankings to Mariner Wealth Advisors (MWA) based on data compiled for MWA and the 2017 #2 and 2016 #1 rankings to Mariner Holdings (MH) based upon data compiled for MH registered investment adviser subsidiaries. Rankings for 2016 - 2023 were published in September of each award year and were based on June 30th data, including annual figures for the previous three years. No fee was paid for participation in the rankings; however, MWA has paid a fee to use the ranking. The rankings are based on firm surveys, and filings with the regulatory databases were used to cross-check the data provided. The rankings are based on assets managed by the firms, technology spending, staff diversity, succession planning, and other metrics. The formula Barron's uses to rank firms is proprietary. The number of firms included in the rankings was: 20 (2016), 30 (2017), 40 (2018), 50 (2019), and 100 (2020 - 2023). The ranking does not indicate future performance, and there is no guarantee of future success. For additional information, visit www.barrons.com.

Employment Type: FULL_TIME