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SalaryOur team is looking for a User Researcher 2 to join the Power Platform and Dataverse studio. The rapid growth of the Microsoft Power Platform and Dataverse, is fueled by organizations across the globe investing in low-code/no-code development model to accelerate their AI and digital transformation, and to create next generation of AI tools through radically simplified experience and without requiring extensive and costly training. Our success depends on teams that include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspective. We are a diverse team of researchers that come from various research backgrounds that include both academia and industry. We encourage you to keep reading to see if your values align with the vision we have for democratizing technology for all.
As a User Researcher 2 you are a storyteller who inspires change at all stages of product development by delivering engaging, insightful, and action-oriented recommendations that are easy to digest and act upon. Your primary job as an advocate for our users is to help the product team understand what would make a user’s experiences useful, valuable, and delightful.
Our team is proud to scale this ambition by investing in Dataverse – a common data model that lets you securely store and manage data that’s used by business applications. To run effective AI models, we start with good data, and to build useful enterprise solutions, one typically needs to pull data from more than one source. Our Dataverse Design team is charged with crafting solutions that help customers transform their companies—whether they want to empower employees, engage customers, optimize their operations, or change the very nature of their product or business model. As researchers, we are customer obsessed and advocate for them in the product design & development process.
Our studio brings together talented individuals to co-create experiences that matter for everyone. We are big advocates of systems thinking and human centered design. We partner with world class Product Managers (PM), Data Scientists, Developers, Designers, and Researchers who strategize together on ambiguous and ambitious challenges to bridge the tech skills gap facing the world today through product releases, technological challenges, and ongoing customer feedback. Researchers are pivotal to guiding the creation of creative solutions that are relentlessly simple, intuitive, and humanistic.
You can learn more about our digital transformation efforts and various initiatives here:
- https://www.microsoft.com/en-us/industry/digital-transformation
- https://powerplatform.microsoft.com/en-us/dataverse/
Responsibilities
- Conduct mixed methods research to inform product design, including but not limited to: usability studies, heuristic evaluations, interviews, contextual inquiry, focus groups, surveys, user journey maps, UX health studies and personas.
- Identify, evangelize, and pursue research opportunities that help your product team stay ahead of industry trends and customer needs.
- Communicate your findings in a clear, concise, and visual (when appropriate) manner to our key stakeholders on the product and design teams, and drive meaningful action based on those findings.
- Create durable research insights that align with user-centered design principles and positively impact Dataverse and Power Platform studio.
- You will build a deep understanding of users, competition and market, and conduct analyses in a fast-paced, agile environment.
- You will improve products by uncovering actionable insights for the existing offering, as well as gaps, needs, and opportunities to guide future investments.
- Embody our culture and values
Qualifications
Required/Minimum Qualifications:
- Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years User Experience Research experience
- OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
- OR equivalent experience.
Other Requirements:
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred/Additional Qualifications:
- 5 years of experience conducting product design research or the equivalent with knowledge of both qualitative and quantitative methodologies.
- Demonstrated experience with a wide variety of design research methodologies including but not limited to: usability studies, prototype testing, concept value testing, field/remote studies, in-depth interviews, heuristic evaluations, user journey mapping, personas, reviews, and surveys.
- Ability to quickly and effectively analyze research data and present rich findings simply and clearly to influence product design and direction.
- Ability to work independently in a fast-paced environment.
- Excellent collaboration skills across disciplines - PM, Data Science, Engineering, and Product Design.
- Leadership skills to deliver projects and customer insights within and across product teams that resulted in product impact.
- A knack for learning new technologies and understanding the needs of users across a wide range of technical abilities.
- Excellent communication and project management skills.
- Experience with UI design best practices and agile software development.
UX Research IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
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