Address
Form of workOverview
The Microsoft Cloud for Industry team is looking for a passionate and innovative Senior User Researcher to craft our growing UX research practice for AI experiences. We are a diverse team of researchers that come from various research backgrounds that include academia and applied product design. We value collaboration and individuality and are eager to share best practices and new trends with each other as we evolve our research practice.
As a member of the Industry Cloud Design Studio, you'll be working on the cutting edge of enterprise AI applications, working with Microsoft product teams and external partners to define and execute high-quality experiences built on the latest generative AI technology. As a Senior Researcher in this space, you'll play a critical role in ensuring product-user fit, clarifying breakthrough opportunities, identifying risks, implementing & evangelizing Responsible AI best practices, and empowering your colleagues to do the same.
You will build a deep understanding of users and market and conduct analyses in a fast-paced environment. You'll have experience conducting a variety of analyses in different situations, from exploratory analyses to generative hypotheses to driving UX health metrics that shape product experience. You'll influence change at all stages of product development by delivering exciting oral, written, and visual presentations about your findings. Your primary job as an advocate for our users is to help the product team understand what would make a user's experiences natural, useful, and delightful.
The ideal candidate will have experience in conducting research in a complex technology domain and a passion for understanding needs of users across a wide range of technical abilities. A big part of this role will be helping change organizational culture - ideal candidates will be energized and find meaning in mentoring and achieving impact through others.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
Other:
Qualifications
Required Qualifications:
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
Preferred Qualifications:
UX Research IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
The Microsoft Cloud for Industry team is looking for a passionate and innovative Senior User Researcher to craft our growing UX research practice for AI experiences. We are a diverse team of researchers that come from various research backgrounds that include academia and applied product design. We value collaboration and individuality and are eager to share best practices and new trends with each other as we evolve our research practice.
As a member of the Industry Cloud Design Studio, you'll be working on the cutting edge of enterprise AI applications, working with Microsoft product teams and external partners to define and execute high-quality experiences built on the latest generative AI technology. As a Senior Researcher in this space, you'll play a critical role in ensuring product-user fit, clarifying breakthrough opportunities, identifying risks, implementing & evangelizing Responsible AI best practices, and empowering your colleagues to do the same.
You will build a deep understanding of users and market and conduct analyses in a fast-paced environment. You'll have experience conducting a variety of analyses in different situations, from exploratory analyses to generative hypotheses to driving UX health metrics that shape product experience. You'll influence change at all stages of product development by delivering exciting oral, written, and visual presentations about your findings. Your primary job as an advocate for our users is to help the product team understand what would make a user's experiences natural, useful, and delightful.
The ideal candidate will have experience in conducting research in a complex technology domain and a passion for understanding needs of users across a wide range of technical abilities. A big part of this role will be helping change organizational culture - ideal candidates will be energized and find meaning in mentoring and achieving impact through others.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
- Work closely with multidisciplinary product teams to identify high-impact opportunities for User Research in the rapidly growing enterprise generative AI space and translating those opportunities into a comprehensive UX research program.
- Conduct a mixture of qualitative and quantitative research activities to inform product design.
- Communicate your findings in a clear, concise, and visual (when appropriate) manner to key stakeholders and drive meaningful action based on those findings.
- Scale your impact through research coaching, enablement, and evangelizing best practice.
- Contribute to evolution of standards for AI user research practice in partnership with other Microsoft researchers.
Other:
- Embody our culture and values
Qualifications
Required Qualifications:
- Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience
- OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
- OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
- OR equivalent experience.
- 5-8 years of experience conducting product design research
- 4+ experience applying a wide variety of design research methodologies including, but not limited to: usability studies, field studies, in-depth interviews, heuristic evaluations, concept validation, user journey maps, benchmarks, scorecards, competitive reviews, and surveys
- 4+ years experience driving User Experience outcomes in product through deep collaboration with product teams.
- Experience managing own projects and research plans.
- Experience with UI design best practices and agile software development
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
- This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years User Experience Research experience
- OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience
- OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
- OR equivalent experience.
- 3+ years relevant domain experience within technology sector.
- 3+ years experience in research methods impacting both product direction and detailed experience design.
UX Research IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
