Ui State Call Support Analyst (Remote)

The position of UI State Call Support Specialist is to verify and accurately enter data into the system, index documents, and communicate with clients and state adjudicators as required. They should be familiar with standard concepts, practices, and procedures within their job role. They must have the ability to take initiative and work independently with little supervision as well as work well with varying levels of internal management while maintaining positive working relationships with clients, peers, and other team members.

Essential Duties and Responsibilities

• Receive, review and index State Call documents that are submitted from state adjudicators in a timely and accurately manner
• Utilize state websites, client provided websites, and internal applications to locate claimant data and information
• Review unemployment case files and communicate information to state adjudicators within specified time frame
• Document activity in all internal platforms as necessary
• Assist with indexing unemployment documents as needed
• Other duties as assigned

Requirements and Qualifications

• High school diploma required
• 1 + year of administrative experience required
• Must be proficient in MS Word, MS Excel, Outlook
• Able to define priorities and handle multiple tasks and projects
• Reason logically and abstractly, and be able to negotiate and drive effective changes
• Adaptable; able to change focus quickly
• Must be able to handle sensitive and confidential information appropriately
• Professional demeanor with the ability to interact tactfully
• Must be able to maintain positive working relationships with clients, peers, team members, and leadership
• Must be able to deal with stressful situations to achieve desired business results
• Strong, detail oriented, organizational, analytical, and time management skills
• Equivalent combination of education and experience will be considered
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Special Considerations and Prerequisites

• Be familiar with standard concepts, practices, and procedures within their job role
• Can take initiative and work independently with little supervision as well as work well with varying levels of internal management while maintaining positive working relationships with clients, peers, and other team members
• Excellent written & oral communication
• Prioritizes and plans work activities, uses time efficiently and develops realistic plans
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events
• Interpersonal Skills/Team Player - maintains confidentiality, remains open to other's ideas, and exhibits willingness to try new things
• Ability to maintain a calm demeanor in a high stress, fast paced environment
• Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance
• Has a firm understanding of process improvement techniques and experience applying these to make organizational changes
• Demonstrates ability to plan and implement stages of multiple projects, so they must be organized and committed to meeting deadlines
• Critically evaluates individual processes and projects, then synthesize their insights to arrive at a summary of overall organizational status

Not open to outside recruiting firms