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SalaryMendota Insurance is a dynamic and rapidly growing insurance company committed to leveraging technology to streamline administrative processes and enhance operational efficiency. We are seeking a talented IT Analyst to join our team and contribute to the optimization of our administrative systems.
At Mendota, innovation has been a goal since our founding. We currently offer our partner agents many products that help us meet our goal of providing outstanding efficiency and customer service, led by our proprietary internet based platform, Mendota Max.
For the last 35 years, Mendota has been supporting a cooperative work environment that is lead by a great team of 200 employees nationwide. We take pride in offering a challenging and rewarding work place, which has been proven by the number of employees who have found longevity in their careers at Mendota.
Experience Preferred:
- · Windows 10 & 11 Desktop, Windows Server 2012, 2016, 2019, Active Directory basics
- · Microsoft Office 2016, M365
- · Understand Client/Server applications, desktop maintenance.
- · Must have excellent communication skills, problem-solving skills.
- · Positive attitude crucial. Must be customer service focused.
- · Ability to learn fast. Integrity to get the job done.
- · Printers, general networking.
- · SCCM, SQL experience is a plus.
- · Virtual Environment (VMware ESXi) a plus.
- · Telco experience a plus.
- · Scripting ability a plus.
Position Requirements:
Job Summary
We are looking for a detail-oriented and proactive IT Analyst specializing in administrative systems to manage critical tasks such as maintaining form template, updating Active Directory, developing technical training documents, and some light user support. The successful candidate will play a pivotal role in ensuring the smooth functioning of our administrative infrastructure.
Key Responsibilities:
Form Templates Management:
- Design, update, and manage form templates using relevant software tools.
- Work closely with stakeholders to understand form requirements and ensure templates meet business needs.
- Implement version control and ensure compliance with organizational standards.
Active Directory Management:
- Regularly update and maintain user accounts, groups, and permissions in Active Directory.
- Ensure accuracy and consistency of information within the Active Directory environment.
- Troubleshoot and resolve issues related to user access and permissions.
- Technical Training Documentation:
- Develop comprehensive technical training documents and manuals for end-users.
- Collaborate with subject matter experts to gather information and ensure training materials align with organizational needs.
- Keep training materials up-to-date with the latest software and system updates.
- System Integration:
- Collaborate with IT teams to integrate administrative systems with other enterprise applications.
- Identify opportunities for automation and process improvement within administrative workflows.
- User Support and Training:
- Provide technical support to end-users for administrative systems and tools.
- Conduct training sessions to educate users on system functionalities and best practices.
Supervisory Responsibility: Minimal
Note: The above description is intended to describe the basic duties and requirements of this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills. You may be asked to perform tasks outside of your usual duties in support of the overall objectives of the organization.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
