It Support Services Analyst In Gallatin, Tn At Sni Technology

Job Description

SNI Technology’s top client located in Gallatin, TN is seeking to hire a talented IT Support Services Analyst for an exciting 4-month, contract-to-hire opportunity!  Please note this is 40 hours, 5 days per week onsite position working in the Gallatin, TN office.
JOB DESCRIPTION
IT Support Services Analyst
The IT Support Services Analyst is the primary interface between the Information Technology department and the Management staff at each branch and/or warehouse location. The position is responsible for the purchase, installation, maintenance, and support of all technology within their assigned branches and associated locations.
DUTIES & RESPONSIBILITIES (% of Time)

• Address internal employees’ IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems. (50%)
• Install, monitor, and maintain user workstations, operating systems, and applications. (25%)
• Suggest and implement helpdesk/IT support process improvements (10%)
• Assure compliance with internal controls related to particular IT functions (5%)
• Write knowledgebase articles of solutions and “how to” information for users and IT technicians. (5%)
• Administer and maintain network security access. (5%)

DESIRED SKILLS AND EXPERIENCE
The following skills are must-have requirements:

• Bachelor’s degree in IT, Engineering, Business or related field, OR commensurate work experience in related technology position is required.
• ITIL Foundation Certification or equivalent experience in service management and delivery.
• 4yrs – Demonstrable experience with Windows Server setup and administration, Windows Client operating system and Microsoft client applications
• 4yrs – Knowledge and experience with Microsoft Active Directory environments, including OU management and security.
• 4yrs – Managing medium to large projects from planning to fulfillment.
• 4yrs – Experience supporting basic network infrastructure including LANs, WANs, and Wi-Fi.

The following skills listed below would also be beneficial to have:

• Self-Management - Display a high level of independent thinking, initiative, effort and commitment towards completing assignments in a timely manner.
• Teamwork - Build and sustain cooperative working relationships.
• Attention to Detail - Achieve thoroughness and accuracy when accomplishing a task.
• Self-Management – Manage multiple projects and competing priorities.
• Problem Solving - Identify options for solving a problem and evaluate the strengths and weaknesses.
• Speaking - Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Writing – Write in a clear, concise, and organized manner for the intended audience.
• Customer Focus – Quickly and effectively, solve customer problems.

TRAVEL REQUIRED
This job requires up to 20% domestic travel.
WORK STATUS & LOCATION
This full-time, non-exempt position is located in Gallatin, TN. This position requires onsite work in the Gallatin office 5 days per week. Please note this is not a remote position. Relocation is not available for this position.
COMPENSATION & BENEFITS
The compensation for this position is in the range of $30.00 to $35.00 per hour during the 4-month contract duration of the assignment, with an estimated salary range of $62K to $74K annually upon conversion to permanent.  Please note your actual pay rate will be determined based upon your skills, knowledge and abilities including work experience - talk with your recruiter to learn more.
Insurance, and other benefit options that are offered upon permanent hire include:

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.