Troubleshooting Technician - Fire Alarm

At TRL Systems, we've been keeping people and their property safe for 40 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. 

As the Fire Service Technician, you will determine the proper solutions to service requests, satisfying customer needs by making appropriate recommendations and repairs while on site. The Fire Service Technician plays a key role in customer development by establishing trust and a rapport for building positive relationships with our customers.

Responsibilities include trouble shooting, performing routine maintenance, setting up monitoring accounts, completing small project installations (upgrading or replacing equipment), system programming, and pre-sales job walks.

Essential Functions:

• Understands technical problems effectively through the proper analysis, evaluation and diagnose of system issues and determines proper solutions to produce timely resolution.
• Services existing and/or new customers by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems timely.
• Enters accurate billable time and products to all service tickets in the company CRM system, entering and updating the appropriate field of the service ticket and entering a complete and through ticket resolution.
• Ensures that Service Ticket accurately represents work performed, reviews resolution with customer and obtains sign-off of work performed; uploading to service ticket before leaving the customer site.
• Understands the functionality and can service several types of Fire Life Safety systems installed.
• Adheres to all TRL Fleet policies and procedures and maintains both the appearance of their assigned vehicle and its inventory. Follows all inventory management procedures.
• Punctuality and regular attendance

Position Requirements:

• 1-2+ years technical support
• 2-5+ years low voltage installation and service support
• EST3 certification (or ability to obtain within one year)
• High school diploma or equivalent
• Valid California Driver License and proof of auto insurance. 
• Must be able to work weekends, nights, split shifts, and rotating shifts (if needed).

We also conduct pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations.

Physical Demands & Work Environment:

• Ability to Drive for 2+ hours in a work shift/day, daily
• Ability to drive, walk, bend, stoop, hear, and speak, daily
• Ability to work in indoor and outdoor environments, under all temperature variations
• Ascend/Descend and work at heights above 6ft and extreme heights, occasionally
• Move/Transport items weighing 20 pounds, occasionally
• Position self to work in confined spaces, occasionally
• Pushing/Pulling using upper extremities, daily
• Stand or Sit for long periods (4+ hours), daily
• Work environment may be construction sites, commercial buildings, high rise/mid-rise buildings, and/or medical facilities such as hospitals, doctor’s offices, etc. with patient contact. 

 The base hourly range for this full-time position is $28.00 - 42.00 plus benefits. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all California locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training.
TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.