Triage/Surgery Scheduler

The position of Surgery Scheduler & Triage Coordinator is Full-time and benefited, working Monday-Friday at our Administrative Office in Vancouver, WA. Competitive Salary, 100% paid employee premiums for medical/dental/vision/LTD/Life benefits, Holidays, a flexible Paid Time-Off (PTO) program, and 401K.

Surgery Scheduler and Triage Coordinator Description: This position is responsible for surgery scheduling for patients and triage calls with our patients. This includes coordinating and scheduling any surgical procedure and tests, along with acquiring lab results, dictation, physician orders, and patient instructions related to the procedure. This position works with physicians to respond to patient care inquiries as well as supports patients through care, comfort, education, and setting of proper expectations of treatments, symptoms, and possible solutions over the phone.

Surgery Scheduler maintains and updates current surgical information on physician’s schedules; obtains pre-surgical consults for patients, coordinates pre- and post-op physician’s orders and provides information regarding patients to hospitals; obtains authorizations and referrals for surgical procedures; and communicates, cooperates, & coordinates workflow with team members in the best interest of the patient and Retina Northwest.

Triage Coordinator maintains and documents in EMR related to care coordination, including phone calls, communications, visits, and other pertinent clinical information; coordinates and follows up on all outbound referrals, electronic prescription refills, and lab results; reschedules patients as needed; reviews list of tasks, portal messages, faxes all on a daily basis; displays and maintains a positive and professional attitude in all communications with patients, families, physicians, co-workers.

Preferred knowledge, skills, abilities: EHR experience preferred (NextGen experience desirable); excellent communication and interpersonal skills; knowledge of medical terminology; 45+ WPM; flexibility and adaptability; critical thinking; detail oriented; critical thinking; highly organized; and a team focus.

Education – HS Diploma or equivalent required

Experience – Minimum of one-two years in a medical office, scheduling experience preferred; Office experience in Ophthalmology highly desirable.

Physical/Mental demands: Prolonged standing, sitting, infrequent bending, twisting, and stooping. May team lift 25-40 lbs. Manual dexterity for phone, office machines, computer functions.

Retina Northwest has been providing cutting-edge and compassionate care to patients with conditions of the retina and vitreous in the Portland/Vancouver community since 1985. Retina Northwest physicians and staff utilize the latest medical diagnostic and surgical treatment to provide the best possible outcome and future for our patients.

Retina Northwest is looking for great teammates who are motivated and enthusiastic to join our team in providing the highest quality specialized care in the treatment of threatening diseases and injuries of the retina and vitreous. All team members share a common commitment to serve our patients and each other with an emphasis on respect, consideration, and care while observing our Core Values of Accountability, Compassion, Continuous Improvement, Customer Focus, Integrity, Quality, & Teamwork.

Clinic Locations: St. Vincent’s Medical Center, East Pavilion, 6th Floor, Portland OR; Sylvan Hill, Highlands Building, 2nd Floor, Portland OR; Providence Portland Medical Center, 4th Floor, Portland OR; Oswego Town Square, 1st Floor, Lake Oswego OR; Vancouver Stonemill Center, 1st Floor, Vancouver WA; Providence Seaside Medical Center, 1st Floor, Seaside OR

Administrative Office Location: 4225 NE St. James Road, Vancouver WA; Main Line 503-274-2121 and www.retinanorthwest.com

Retina Northwest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.