Address
Form of workJob Description
At Lane & Associates Family Dentistry, we love to make you smile! We are currently seeking an experienced Traveling Office Manager to join our top notch, fun loving team. This person will need to travel between the following office locations to fill in when needed : Dunn, Erwin, Greenville, Jacksonville, Jacksonville II, Maysville, Middlesex, Raleigh (Neuse, Ridge, Wake Forest Road), Richlands, Snow Hill, and Wilmington.
- Competitive pay!
- Insurance Coverage Plans (Life/Health/Vision/FSA/HSA, Dental Benefits)
- 401K Employer Match plan!
- Performance Bonuses!
- Paid Time Off & Paid Holidays!
- Half Day Fridays!
- In house training class!
- Company events and fun social marketing campaigns throughout the year!
- Birthday & work anniversary surprises sent directly from the owners!
- Employee discounts program at major retailers
- Volunteer opportunities to earn smile squad points to redeem for awesome prizes!
- and so much more!
Overall Responsibility:
The Traveling Office Manager will fill in at various office location when a manager is out. They will reinforce the daily operations of the dental office by ensuring compliance with company policies, managing employee and patient relations, and to increase production and collections while increasing staff morale and patient satisfaction.
The Traveling Office Manager will fill in at various office location when a manager is out. They will reinforce the daily operations of the dental office by ensuring compliance with company policies, managing employee and patient relations, and to increase production and collections while increasing staff morale and patient satisfaction.
Key Tasks & Responsibilities:
Daily/Weekly/Monthly Tasks will include, but are not limited to:
- Effectively helps to manage patient scheduling, staff productivity, collections and receivables
- Works in collaboration with the Manager and the Regional Director to ensure that all office needs are met.
- Reinforces staff to get five-star online patient reviews
- Responds to doctor, patient, and employee inquiries and seeks assistance when necessary
- Helps with daily close out functions as well as daily deposit and end of month reports
- Reinforces that necessary reports are forwarded to the corporate office in a timely manner
- Handles patient complaints as needed
- Documents staff absences when filling in for the Manager
- Supervises dental office and clerical staff when filling in for the Manager
- Helps train employees after their initial basic training program throughout their time in the office.
- Daily maintenance of office doctor/patient ratio needs
- Plans, assigns, and directs work of office staff when filling in for the Manager
- Fill in as needed at the front desk
- Conducts morning huddles when filling in for the Manager
- Other duties as assigned
- Schedule can change on a day-to-day basis
Skills & Attributes:
- Outstanding leadership, conflict resolution, and coaching skills
- Work efficiently in a rapidly changing environment
- Exceptional customer service skills
- Strong interpersonal and communication skills
- Professional appearance and demeanor
- Computer proficiency
Job Specifications
- High school diploma or GED
- Must have a minimum of 2 years of management experience in a dental office environment
- Must be willing and able to travel between different assigned offices listed in the job posting
- Ability to lift 15-20lbs
