Transportation Program Coordinator

Hui Mālama Ola Nā ʻŌiwi is in search of a coordinator for our transportation team. The ideal candidate will possess excellent communication skills and a genuine attitude towards helping others.

Summary of Duties

The Program Coordinator is responsible for providing exquisite customer service. You will be tasked with meticulously scheduling and confirming transportation appointments, ensuring a seamless and efficient process for our clients. Your involvement in the daily operations of our island-wide transportation services across all HMONO locations is crucial. In this role, you will collaborate extensively across the organization fostering a harmonious team environment. Your efforts are directed towards two primary objectives: achieving unparalleled client satisfaction and contributing significantly to the enhancement of our community.

Duties and Responsibilities

Program Development & Implementation:

• Schedule and confirm all transportation appointments and assigns drivers based on availability.
• Coordinate transportation services with the transportation team, ensuring safety and efficiency at all times.

• Provide information to callers requesting information about transportation services.
• Refer callers to appropriate teams for program enrollment and information.
• Manage resources and reference information associated with transportation needs.
• Ensure transportation staff are adequately informed, trained, and developed.

Assessment & Evaluation of services:

• Assist the Program Manager in developing tools to measure, monitor, assess, and evaluate transportation services.

• Assist in overseeing data collection processes.
• Assist in assessing outcomes for efficiency.
• Assist in evaluating the quality of services being delivered and client satisfaction.
• Monitor data collection to ensure data integrity and reporting.

Assist with the coordination of vehicle maintenance, repairs, safety checks, and registration renewals:

• Obtain quotes and submit Purchase Requests to Finance Department for approval.
• Schedule appointments for vehicle maintenance, repairs, safety checks, etc. Coordinate with transportation team to get vehicles to appointments.

Assist with obtaining office supplies and program supplies for Transportation Department:

• Conduct monthly status check of fire extinguishers and PPE in vehicles.
• Submit Purchase Request forms to Finance Department and assist with items that need to be added to inventory/asset list.

Perform other duties as assigned.

Knowledge and Abilities Required

• Knowledge of community health issues, chronic diseases, and available services.
• Demonstrated record of successful program development, implementation, and evaluation.
• Demonstrated ability to plan, organize, and carry out a broad range of administrative and programmatic and management functions.
• Ability to think critically and exercise good judgement in making informed decisions.
• Demonstrated ability to work and collaborate with others internally and externally.
• Excellent written and oral ability to communicate with external and internal contacts.
• Ability to sit and work at a computer for extended periods of time.
• Must be able to lift and carry 40 lbs.

Minimum Qualifications

Education - Associate degree in office administration or related field; or high school diploma with four years of relevant experience.

Experience - Two or more years of clerical experience. Two or more years of experience using web-based applications, word processing, and spreadsheets. Familiar with Microsoft Office systems to include word, excel, publisher, PowerPoint, and EHR (Electronic Health Records).

Must be detail-oriented with strong organizational and time management skills and demonstrated ability to multitask effectively in fast paced environment within resource constraints and deadlines. Must possess exceptional interpersonal skills.

Certifications and Other Requirements-

• Current TB Clearance
• HIPAA Compliance Training
• Bloodborne Pathogens Training
• CPR/AED/First Aid Training
• Personal reliable vehicle with current insurance and registration
• COVID-19 vaccination

Preferred Qualifications

• Familiar with HMONO's mission, programs, and services.
• Possess a working knowledge of Native Hawaiian culture, traditions, history, and current events. Keep abreast with Native Hawaiian issues and current events.
• Experience in eClinical Works.

Hui Mālama Ola Nā ʻŌiwi has a mandatory vaccination policy and accommodations for disability and religious-based reasons will be considered.