ESSENTIAL RESPONSIBILITIES
- Manage business relationships and performance of Final Mile solutions and capacity providers.
- Direct divisions with program setup, onboarding, and compliance management.
- Develop and implement performance management routines for direct and 3PL solutions within Final Mile businesses including the development of financial and performance related reporting and dashboards.
- Drive KPI attainment and improvements by contributing to and executing process improvement plans and Operations Execution plays designed to maximize performance, delight the customer, improve on-time delivery, and minimize costs for Final Mile programs.
- Partner with cross-functional teams, particularly sales, to drive adherence to program guidance while minimizing cost and customer disruption.
- Identify, screen, negotiate, and implement contracts with new service providers.
- Other duties as assigned by manager.
RELATIONSHIPS
- Internal: Transportation Safety, Supply Chain, Program Office, Operations Excellence, Sales, Customer Service, Logistics, IT, I&A, Merchandising and Field Operations leaders; Activation Team leads; regional, area and market field leaders; local and national sales leaders; Human Resources business partners
- External: Operations, IT, and Leadership of 3PL Logistics and Technology partners
MINIMUM QUALIFICATIONS
- 8 years of transportation operations and strategy implementation business management experience
- Familiarity with transportation and routing leading practices and related performance metrics
- Strong communication skills
- Experience influencing peers and senior leaders
- Competency identifying/establishing, implementing, and sharing operational best practices
- 50-75% Travel
EDUCATION
- Bachelor’s degree in business, transportation and logistics, operations management, supply chain management, or equivalent experience
PREFERRED QUALIFICATIONS
- Industry knowledge: Working knowledge of distribution operations, including routing and/or transportation, and of related federal, state and local regulations in the foodservice or transportation industry.
- Project Management: Strong project management skills and knowledge of program management principles, methodology and tools; ability to plan and lead project implementations with a sense of urgency and in the context of broader program initiatives, including scheduling, resources, scope, budget, risks/issues, communication, and reporting.
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