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Form of workThe Transportation Assistant acts as primary contact to Veterans for transportation needs. The Transportation Assistant works with the Veteran Transportation Service (VTS) Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the Veteran Transportation Services program.Qualifications: To qualify for this position, facility applicants must meet all requirements within 30 days of the closing date of this announcement. Non-facility applicants must meet all requirements by the closing date of this announcement, 01/08/2024.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Qualifications: The following is the experience and/or education required to qualify for this position at the GS-5 or GS-6 grade levels.
Experience: One (1) full year of specialized experience equivalent to at least the GS-4 level in the Federal Service that equipped you with the knowledge, skills and abilities to perform successfully the duties of the Transportation Assistant position, and that is typically in or related to the duties of this position. Specialized experience for this position would consist of: experience in positions which required knowledge of eligibility for medical care or services; knowledge of electronic medical record and/or patient scheduling software; skill in the operation of computers, copiers, scanners, fax, calculator, and software programs such as MS Word, Excel and Office or other compatible software; and skill in oral and written communication and interpersonal relations, to appropriately and courteously relate to internal and external customers.
OR
Education - 4 years above high school. Four years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite is creditable for this position. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.TRANSCRIPTS REQUIRED.
OR
Combining Experience and Education - Equivalent combinations of experience and education are qualifying for this position.TRANSCRIPTS REQUIRED.
Specialized Experience GS-6: One (1) full year of specialized experience equivalent to at least the GS-5 level in the Federal Service that equipped you with the knowledge, skills and abilities to perform successfully the duties of the Transportation Assistant position, and that is typically in or related to the duties of this position. Specialized experience for this position would consist of: experience in positions which required knowledge of eligibility and entitlement to medical care or services; knowledge of beneficiary travel regulations; knowledge of electronic medical record, medical scheduling software and how to search and navigate records to acquire information; skill in the operation of computers, copiers, scanners, fax, calculator, and software programs such as MS Word, Excel and Office or other compatible software; and skill in oral and written communication and interpersonal relations, to appropriately and courteously relate to internal and external customers.
NOTE: There is no educational substitution at the GS-6 grade level. You will be rated on the following Competencies for this position:
- Communication
- Computer Skills
- Customer Service (Clerical/Technical)
- Interpersonal Skills
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The incumbent will be exposed to stressful working situations that require a professional attitude and collective reasoning. The incumbent is subject to high volume of work, the need for accuracy, frequency of interruptions and ever-changing demands due to program changes.
Work Environment: The duties will be predominantly performed in one of the Veteran Transportation Program offices with intermittent trips to various locations throughout the Hospital catchment area both in and near patient care areas where there may be risk of exposure to disease. The incumbent must always remain composed in trying to assist veterans, their families and staff who may be upset or in distress and hostile in manner. The incumbent may work with patients who are mentally disturbed and must be alert to the risk of physical abuse. Due to changing deadlines and priorities; work maybe stressful at times. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.Employment Type: FULL_TIME
